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Great app and really easy to use.
The tech team are very helpful too.
I would highly recommend using this app to help grow your business using influencers.
We really like how simple the set up is and how easy it is to reach out to creators.
However, when we try to get creators to sign up we have a lot of creators that run into errors and then choose to opt out of the affiliate program. Then to make it worse we have reached out to support and not got any feedback.
That issue is a big issue for us but if resolved would be a 5 star app.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
This app has so much promise but it's totally broken. We really need this functionality to execute on our growth plan, but the invites won't even work. Shopify, please put some resources on this app!
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I can see you already have a ticket with our support team where the issue relating to the invite subject line being too long was resolved! I've sent you an email to connect and offer further support.
Vance | Shopify
Shopify collabs wouldnt work for my website, once I had to upgrade from dovetale to shopify collabs, it stopped working. Never really generated any good leads anyhow with influencers but was hoping. Support was not so great, contacted them twice, no one could help. Contacted support directly but at that point I just uninstalled due to too much frustration and stress......
Hi there,
Brett here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing.
Brett | Shopify
has a good potential to be one of the best apps out there. One thing that puts me off (and potential influencers) is the fact that you need to link your social medias when signing up. This is extremely annoying for people that want to join the program.
I have multiple influencers trying to sign up as an ambassador but they are just getting the error message "We are unable to verify that your request originated from Shopify". Now when I test myself to try out you are required to create a Shopify account just to signup as an ambassador? What is this Shopify???
Hi there,
I'm William from Shopify support. I understand that this experience is new however it is part of our efforts to ensure that merchant and creator data is protected in our authentication system. I'll reach out to you via email to discuss the specifics and work out any problems that you have with any of your ambassadors.
William | Marketplaces Support Specialist
Shopify
Updating my review after exploring other paid apps and using other services. I left my initial review below and had initially given this app 1 star. I'm giving this 4 stars now, as the main issue we have is sometimes our ambassadors aren't able to connect easily to the app. This usually happens when their social media (Instagram) is a secondary one, associated to their main account (as most of our ambassadors are pet accounts, we have a few of those). This is an ongoing issue, and it would be great to have this looked at better. The other issues I mentioned previously aren't great, but guess what, very expensive apps have that too, and they don't give you a manual solution to remove the commission when your own ambassadors use their code. Shopify Collabs gives you control of that, which turns out to be great. Overall I think it's a great free app, and actually is less frustrating that paid ones. I never deleted this app as I intended initially, and I'm glad I haven't. Support could be faster though. --- my 1st review: --
Not great support, takes a very long time to speak to developers when you have an issue, and still they aren't able to assist. Issues with affiliates trying to connect their social media when they have sub accounts on Instagram, and the app doesn't allow for that. Affiliates are able to use their own codes for purchases, it doesn't recognise their email addresses. Don't recommend, will be changing ASAP
Hi there,
Vance here from Shopify. Thank you for taking the time to leave us your feedback. I've sent you an email to open up the lines of communication and offer further support.
Vance | Shopify
I have been working with Dovetale for quite some time and they have been absolutely incredible and adapting and evolving to the current business climates. They are one of the best platforms we have been on and I recommend them for someone interested in affiliate marketing.
Tutto bello e ben fatto, ma non si dovrebbe richiedere per forza l'iscrizione al creator su Shopfy. E' una frizione in più che frena tanti creator.
Do you understand the effort it takes to bring collaborators into a platform? Overnight, without any heads up, you broke the entire flow and deployed a buggy sign up process. And now people cannot join? Why would you do this? After Shopify takeover the whole flow became super confusing. I love my Shopify but this part of the product needs better judgement. Please get us back to simple.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify