Shopify Collabs

【台灣商家請不要使用這個APP】

這個系統對台灣用戶根本無法運作。創作者無法註冊銀行帳戶，所有分潤金都被凍結。我只能自行墊款給創作者。客服僅提供制式回覆，完全無法解決問題。這個平台對台灣市場並不友善。

Taiwanese merchants, do NOT use this platform. It’s completely unusable for businesses in Taiwan. Creators are unable to register their bank accounts, and all commissions are being withheld. I’ve had to pay my creators manually out of pocket. Reaching out to customer support only results in generic, scripted replies—no one actually helps. This platform is not ready for the Taiwanese market.

No longer allows sign-ups due to a glitch - I've spent over a month now from the time I reported the issue but it continues and I haven't seen a follow-up. My applicants connect a social account but can't submit their application because it says "a social account must be connected". It happens to me, as well.
Besides this, the interface is still unintuitive. It takes me at least 5 clicks to find the setting or page I'm looking for. They did a facelift last year but it didn't help much. A mega-menu would be much easier than lots of pages with subtle buttons/tabs sprinkled around them.
Once things are set up, it works reasonably well for being free. I would have it at 4 stars without the glitch.

Horrible experience with fraudulent commissions, poor service when I flagged it to Shopify as it was past their dispute deadline. Would not recommend to brand owner or brand team.

I would love it if was easier to edit and update the email address for collaborators and change their url if necessary.

I'm still thinking whether or not to use this app because it is confusing that the number of reviews with 5 starts is not too different than that with 1 star and there are very few ratings with 2 to 4 stars. Normally, when apps are good you see many reviews with 5 stars and a few with one star, and the other way around when apps are not good. But in this case the reviews are not helping me to make a decision. I will be interested to hear from Shopify what has been done to tackle the negative reviews or work arounds to avoid those bad experiences besides writing contracts which sounds too time consuming and expensive. For instance, are influencers scored by merchants so that I can easily know whom I can trust?