Shopify Collabs

You really have to stay on top of this or else you will encounter scam/fraud orders. We noticed that collaborators from the network were ordering from our website so that they would get commission. They would then submit a chargeback so that they would get their payment back. I didn't realize the chargebacks were coming from Collabs Network orders until I started matching the order numbers. So, be careful!

As with the other shop owners, we also sent creators free products so that they can use it to promote, but would never hear from them again.

Overall, we lost more money using this app than sales.

It looks like some fake content creator accounts can take part of your sales almost everyday. I never connected to any creators, all I did was to set up a 10% commission for affiliate links. Today I reviewed my bills and realized I have collabs comissions, when I check those creators' social media pages, none of our brand nor products were mentioned. However, they took 10% of our sales for a lot of orders. I smell scam, so I ended my affiliate link right away. Also, I see Shopify tagged the content creators as mid-fraud/high-fraud, if so, then why you still give commission to them? If you mark them as fraud, you should suspend their account! Unfortunately, Shopify told me it's too late to dispute the payment to the scammer. It should never be too late to dispute payment to scammers!!! I want my money back!!!!

Do not download the new collabs app on the Apple Store if you are creator!!! It will be your biggest mistake. Use the web browser only. They send out alerts to brands and all of a sudden right after I downloaded the app, almost every brand I work with started pausing my partnerships! It was crazy! They do not protect influencers or content creators at all.

I had high hopes for this app, it runs smoothly and was very easy to set up BUT we have lost so much product/income to Influencers that take their gifts and never post and then don't answer messages. There doesn't appear to be any deterrents for Influencers to stop them stealing either as we cannot leave reviews or let the app know to stop this happening ( If there is a way to do this please inform me). We are now not accepting any further applications due to the amount of product we have lost this year. There are some fantastic influencers out there but sadly there are a lot of people who just want free things as well.

Horrible experience with fraudulent commissions, poor service when I flagged it to Shopify as it was past their dispute deadline. Would not recommend to brand owner or brand team.