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Zero customer support. I have sent many emails over the past few weeks with no response. Chat function on app goes unanswered.
I installed this app and unfortunately couldn't speak to anyone. I have sent 3 e-mails, but nothing. I want it uninstalled but again, can't find anywhere to uninstall it. Perhaps now, I need to reach out to Shopify and see if they can help me to have it removed from our backend.
The App does not suit our store, the collections page gets too crowded.
If there was at least communication or if we could find how to uninstall it would be ok, but we can't.
Not keen to leave bad reviews but it may help other store owners.
It is not supported to Palo Alto Theme
It’s surprising to receive a 1-star rating for something that’s out of our control. Our app is fully compatible with all popular themes, and we even offer customization to support unique themes like Palo Alto. However, your theme support team hasn’t responded to our requests to resolve the issue.
If we’re not given the chance to fix it, we don’t think it’s fair to blame us. That said, thank you for your feedback. We wish you the best