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WE have paid 24.99 for this app few weeks back. we were able to work with it only 1 day and since then it reverted back to "
You are in trial". its been few days we are contacting the developers but no one answers. We will have to request our money back.
Hi there, really sorry for the inconvenience and confusion around the trial status. We responded via email and would love to get this sorted for you. Please check your inbox and spam folder, or contact us directly again so we can issue the refund and correct the issue promptly.
Says free but its not.
Our company attempted to import 216 collections using "AP: Collection Import/Export". Although the import seemed to proceed without errors, only one collection remained in the end. The disappearance of the other collections is a major mystery to us. Moreover, we sent multiple emails to various email addresses of their customer service, but received no response whatsoever. This combination of technical issues and a lack of customer support makes this service highly unreliable in our view, leading us to not recommend it.
Hi
We replied to you and mentioned that your file format is wrong and you didn’t follow the documentation.
Please could you respond to our email so we can connect on a Google meet and help you through it.
Kind regards
The Aperitive team.
Does not import or export for me and i have been billed twice.
Not happy
Downloaded the app to create a bunch of collections. I uploaded an import file and it is stuck for many hours. I can not cancel the job and no one in support is answering. Time to find a different app.
Hi. Apologies, we resolved the stuck process. If you try again now it will work. We are sending you an email.
looked at the reviews and decided to weed out the ones that didn't look like it applied to this app and figured that this app had potential to make my life easier. I installed around noon and did an export of all of my collections. Then I went to make my first import of collections. Which I had an error and the app told me so. I corrected my error in my upload and resubmitted it. The app said that it uploaded and I would get a response in my email. About an hour went by and I didn't receive anything so I attempted the upload again. Inside of the app there is a Chat Support that stated that it was online and they typically respond within a few minutes. But, After a few hours of waiting I gave up and decided to do all of my collections manually. I then get an email 10 hours after my initial upload saying that my collections have successfully import. Well that would of been ok, but I made significant changes to my collections that I manually created and it wiped out all of my work. I am very unhappy with this app and DO NOT recommend it to anyone.
In response to the developer's response, my import was properly formatted and it did work, but it worked many hours after I submitted and multiple times. in this screen shot you can see the successful import message I got from their app which caused chaos in our store. https://i.imgur.com/KKGTVb5.png
The import will not work if your file format is incorrect. Please verify that the headers match the template we provide by uploading your import file to Google sheets.
Thousands of stores successfully use our app as it saves a tonne of time.
Waste of time. The app screen is all white.
Hi Pouzek sorry for the confusion. The issue you're seeing is caused by browser settings blocking popups and redirects. Once those are enabled, the app will load as intended. That said, we’d love to offer you a complimentary call to walk you through setup and even audit your current workflow for improvement ideas. Just reach out and let us know — we'd be happy to turn this experience around.