Collections Import Export Pro

looked at the reviews and decided to weed out the ones that didn't look like it applied to this app and figured that this app had potential to make my life easier. I installed around noon and did an export of all of my collections. Then I went to make my first import of collections. Which I had an error and the app told me so. I corrected my error in my upload and resubmitted it. The app said that it uploaded and I would get a response in my email. About an hour went by and I didn't receive anything so I attempted the upload again. Inside of the app there is a Chat Support that stated that it was online and they typically respond within a few minutes. But, After a few hours of waiting I gave up and decided to do all of my collections manually. I then get an email 10 hours after my initial upload saying that my collections have successfully import. Well that would of been ok, but I made significant changes to my collections that I manually created and it wiped out all of my work. I am very unhappy with this app and DO NOT recommend it to anyone.

In response to the developer's response, my import was properly formatted and it did work, but it worked many hours after I submitted and multiple times. in this screen shot you can see the successful import message I got from their app which caused chaos in our store. https://i.imgur.com/KKGTVb5.png

The admin was supportive but the app didn't work on my shop

Great app that makes it eaiser for me to move the collection setup from one store to another. Pleased with the functionality.

This helped us a lot and saved so much time! Well done guys!