Shopify Collective: Supplier

As a merchant, its horrible experience, Before getting paid, the Fullfilment timer starts, thats badly impact our Fulfillment average ratings, also as a merchant we should not receive any order from retailer before getting paid, When status payment pending shopify still counts fullifilment time, Which is system bug, should resolved, some retailer place fake order and the payment never get settle, but shopify still counts its a legit order ( when payment pending, they also warn not to fullfil before getting paid), at the same time they count this order as fullfilment parameter to give you a average ratings we have to manually check every retaile, then cancel this fraud order, which will be never settle payment status to paid, So, as a merchant we should not get notified a newly order before getting paid or shopify should not count any order as before getting paid, (so we don't have to manually check the order status every time), some time we have to cancel this fake order (pending payment over 2 days), then manually cancel it, Support team also can not gurantee the payment settlement. They have no options to filter fraud retailer. So collective is not a functional b2b platform, plenty of issue to be fixed.

When I update my listing, that information is not pushed to partners pages. This causes confusion and for the listings to be incorrect on their end.

This app encourage scammers.

Even they enable automatic payment, they can still make as paid manually. If you are using any ERP or logistics API, the order will be shipped, and you never receive money. I see others complained about the same thing, Shopify said "check before ship", which is impossible in real world, especially you have certain business capacity already.

It does not make sense there is a "marked as paid" option!!! this is encouraging scam.

We are scammed $500+, when I find out actually no money was added to payout, it was already too late.

Does not take into account product that is not in stock (the sell while not in stock option is not on for the product in question.)

terrible i keep getting random stores connecting all the time

It is not easy to use and offer free shipping on your website but shipping charged on collective.

terrible; almost no features whatsoever.

I shipped $200 worth of goods, but it shows 'payment pending', and I have not received the money. I contacted Shopify, and they said the retailer did not have sufficient funds at the time of ordering. In that case, the order should not have been allowed in the first place. I sent the merchandise but did not receive payment. This app does not protect suppliers, and I do not recommend it.

We really like the program, but the inability to separate shipping rates from our main store is a severe limitation. We want to extend a higher margin to Shopify collective shops; however, we offer free shipping on our site for orders over $100 and cannot separate that rate for collective orders. We would like to have shipping calculated at checkout for collective orders and have unique shipping rates for our store.

I was using this for a while, set up everything was great. Randomly, without any changes to my store, I was deemed ineligible. Shopify support doesn't know why I am ineligible, because I have met all the steps to be eligible. Therefore, this is a malfunctioning (half working) app that the developers apparently do not care to fix as I have reached out 4 times already and just did again today!