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Missing some key details that hopefully can be released in the near future. There is no option to map over notes or custom metafields from the seller to the supplier. Ex. if a gift card message is left on the original order, the supplier has no way of seeing the message because notes are not transferred over. This is crucial for our business model of selling gifts.
I dont like that I can not see what items each specific retailer has on their site. I can se e the number, but no list specific to each customer.
Hello Shopify Team,
I would have left 5 stars but I think two changes to how orders are processed would bump you to 5 stars.
I'm a supplier using Shopify Collective and have two suggestions that would improve the fulfillment experience for both suppliers and end customers:
1. Return Address on Shipping Labels Currently, when fulfilling Collective orders, the shipping labels show my address (the supplier) as the return address rather than the retailer's address. Since the retailer is managing the customer relationship and their branding, it would create a more seamless customer experience if the return address on the label reflected the retailer's information. This way, if a customer needs to return an item, it appears to come from the store they purchased from.
2. Phone Numbers on Order Addresses The billing address and shipping address currently both show the end customer's phone number. It would be more logical if:
Billing address showed the retailer's phone number (since they're my customer in the transaction)
Shipping address showed the end customer's phone number (for delivery purposes)
This separation would create clearer distinction between the business relationship and the fulfillment logistics.
Both of these changes would enhance the white-label experience that Collective aims to provide and make order management clearer for suppliers.
Thank you for considering this feedback!
Thank you for the thoughtful feedback! While this is potentially not what you're looking for, we wanted to note that if the retailers you work with choose to handle returns for Collective orders, then the return address will be the retailers rather than your own, as they would generate the shipping label. A retailer would have to select this option within their policies.
If that's something you're open to, you can read more about that here: https://help.shopify.com/en/manual/online-sales-channels/shopify-collective/retailers/policies/returns#understanding-returns-policies
Pricing discounts are global with no manual overrides available for products that may have different margins.
Bazı tedarikçiler başka tedarikçileri dolandırmaya çalışıyor
Good
Need to be able to set dealer discount percentages by product.
Largely works really well. Some issues with new Collective Partners understanding the margin component (vendors have wondered why items were 0 margin - it was because the item was out of stock not because we don't pay margin.) Also some work is involved on the partner side - once you import the items, you need to set them to be available in your store and align to your catalog (we offer 10k products, so bulk changes are your friend here!) Otherwise, our partners are making bank and we're happy to ship the items!
No data analysis, can't download or manipulate data. Can't even get a monthly total.
Thank you for the feedback! As a supplier, you can pull some reports by going into Collective App -> Payments -> Create Report. Alternatively, you can use Shopify's main Analytics page to create custom reports. All Collective orders are tagged with "Shopify Collective" & "Name of Retailer" so you can easily filter for total Collective sales over time, sales per retailer, etc.
Hopefully that gets you all or most of what you're looking for.
The app works well, it is a revolution in dropshipping. I just have few suggestions. It would have been better if the price lists were visible to the retailers instead of showing the products all mixed together. It would also be great if it was possible for suppliers to get an export csv file of all the products in a price list or import product to a price list.