Shopify Collective

Overall my experience with Shopify Collective is positive. However, there needs to be a much stronger mode of communication between retailers and the suppliers as far as connection requests, no abrupt store disconnections, clearer requirements for shipping and returns, etc.

Great way to scale up product offerings and increase revenue. Wish there were more granular ways to control pricing, but overall this has been great for us.

Overall it is great and simplifies product research. Only issue is many products you have to ask for margins and permission to add to your store, though small price to pay for the ease.

This app is great overall and has helped us increase sales with new products that we otherwise would never have been able to sell.

But there is a massive bug in this app that FORCES products to enable "sell when out of stock". Even though suppliers are sending 0 in stock for items, this app allows customers to still purchase!! It's incredibly frustrating to not give us the option to turn this off for Collective products!

its hard to communicate with suppliers directly

Good app. Would be better if it was easier and find to sort products before import.

A bit difficult to navigate to find the products you want but worth it to find big suppliers with nice margins.

It's great, but it needs some work on product categories and on making communication links between the collective and the collective supplier easier.

We rely heavily on Collective to curate the right pieces for our Shopify store. We appreciate the Discovery options that allow us to collaborate with and support other small business owners while maintaining our brand aesthetic. It is a pleasure to network with other creatives and expand brand awareness for both our store and our suppliers.

One area for improvement involves the customer experience during fulfillment. It would be very helpful if, when a customer purchases an imported product from our store, the supplier could include a thank you card or other recognition from our brand. This would help prevent customer confusion regarding the shipment's origin and encourage repeat business for our store. Also to note, when products are imported to our store and the supplier is "not eligible" to use Collective, it creates a sudden need to draft or refund orders for products that customers have placed. This does not give our customers confidence to return as repeat customers.

Overall, we truly enjoy and appreciate the option to participate in Collective and plan to expand our brand in the Collective community.

Love it! However, beware that if you add several brands you will quickly run out of media file storage and images will stop showing up. We've also been using an image compression app which helped a little but now we've hit their limit. It doesn't quite make sense that as a Shopify app, only connecting Shopify stores where the brands' images are hosted on their own site that it would affect our media limits. It seems like a huge area for improvement on Shopify to correct this. Otherwise, it's an amazing app and possibly the new wholesale procurement route - seamless and beneficial to all.