Shopify Collective

There issues that are not made clear in the setting up of a Collective account. One glaring issue is that you as the seller are responsible for chargeback from the supplier

process is fairly simple. Biggest problem is it takes many suppliers way too long to ship. We are up against super fast shipping from many sites.

So far we like the smooth experience. However, the main fears that give us jitters are:
- There is no way to contact Collective directly.
- Some suppliers do not respond to emails on time when a product query comes. This results in loss of sales.
- Returns are handled by Collective, but when we want to stop returns and give the customer a convincing response to avoid the return, it is impossible as neither the suppliers respond nor Collective.

As a long time user, Many features are clearly experimental with varying degrees of performance or function.

Love it! However, beware that if you add several brands you will quickly run out of media file storage and images will stop showing up. We've also been using an image compression app which helped a little but now we've hit their limit. It doesn't quite make sense that as a Shopify app, only connecting Shopify stores where the brands' images are hosted on their own site that it would affect our media limits. It seems like a huge area for improvement on Shopify to correct this. Otherwise, it's an amazing app and possibly the new wholesale procurement route - seamless and beneficial to all.

Really bothers me that I cannot delete some variants that do not fit my store - eg if an item comes in 20 colors I need to stock all 20 even though only 3 are right for me.

Some integrations missing, but definitely makes dropshipping easy.

AWFUL. Absolutely zero understanding from Shopify on how UK VAT and Tax works. Listing collective suppliers that offer 10% margin on goods, yet really there charging you 10% to sell there product! So yeah amazing business model, losing money for selling suppliers products because at the last minute they add 20% vat onto the charge to the retailer. What on earth is going on. Its disgusting that they have no solution in place for this. Sam Hampton of shopify support suggested we paid for a bulk editor like "Matrixify" or "Bulk Price Editor" that might be able to solve the issue. So shopifys are basically telling you collective in the UK is a broken model. I cannot believe they have not fixed this issue and automatically added 20% on the price to any store that is collecting tax.

In response to Shopify response -
I can confirm this issue is not resolved, you built this with USA in mind and not the UK. Its a mess. Fix it.

Limited reporting. No way to rate suppliers. Documents don't show where order originated, so it causes confusion for the customer. Suppliers can break connection with no warning, even if there are transactions pending, shipping, payment, etc...I could go on but not enough time. We have over 300 suppliers in collective, and have used it since early availability. We have encountered every problem that can be imagined. I would love to talk to someone on the team and give feedback. While collective is a very valuable tool it could be improved. So if anyone wants to reach out to us I am open to a conversation.

Great to connect with suppliers that like to focus on manufacturing and letting us handle the marketing side.