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Great app for coming soon batches. I had some issue with the layout, but support was very helpful and replied fast. They managed to fix the issue quickly as well.
quite reactive customer service, with direct feedback on the issue and identifying the right solution to make it work properly. BUT Huge problem with an instable app. I lost suddenly during a campaign all the subsribers to coming soon products. so impossible to notify them once my products were available (that's a bit the purpose of this app). So i uninstalled it.
Your recommendation means the world to us. It's customers like you who inspire us to continue delivering the best possible solutions. If you ever need any assistance or have further feedback, please don't hesitate to reach out to us. We're here to help.
Support is really great. Customized the CSS just the way i wanted it Thanks guys, will be using this for all my upcoming products
Excellent produit trés utile facile à paramétrer , en plus service online au top ils réagissent immédiatement au besoin .
Je recommande
Important, this is not mentioned anywhere. The "Notify Me" button replaces the "Buy now" button. i.e. be sure to leave the "Buy now" button in the Shop Designer, otherwise the Notify Me window will not appear. This is what happened to us at the beginning. It's working now and we got help of the customer service, very friendly and fast. But it took a few days till they answered. We needed to contact them on several streams.
And we wanted to collect the email subscribes in a Mailchimp list. It worked at first and then it cut the connection to Mailchimp out of nowhere. Thankfully, the subscribers are also listed and managed in the app, so it's left there now. But we didn't even notice it at first.
The design is simple, which is good. Unfortunately, it cannot be adapted to the shop style or customize it. Overall the app is not fancy but it does the job and we would use it again if we wanted to announce a product.
We're thrilled to hear that you enjoyed your experience with us. We understand your frustration, and we want to make things right. We would like to offer our assistance in resolving this matter promptly. Please contact our customer support team at https://www.setubridge.com/contact, and we'll work towards a satisfactory resolution.
Thank you for your feedback, and we appreciate your continued support.
Best regards,
The helpdesk team are amazing and extremely kind. Helped me 24/7 via whatsapp and or email so this is great from their part. Unfortunately becuase of requirements we could not use the app at the end but this did not stop the team from assisting us all through the process. They are very professional and would reccomend them anyday!
I installed this app and at first loved it... I emailed a couple of times to try to get assistance with a feature and never heard back. A few days later, the app BROKE my store. Every item in my store was showing "out of stock". I had to reach out to my tech guy for emergency services (250.00) and the issue was this apps code. It even had links to other stores in it. He deleted it and repaired my store. When he deleted it, he left "broke my store" as the comment for why we were deleting. Still no answer to my other emails, but what do you know I received a pretty fast response to this. I explained everything and they asked me to INSTALL IT AGAIN so they can see what is going wrong and fix their code. No thanks.
Hello Ashley Lozano,
We are sorry to hear that you have had such a negative experience.
Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you.
Please contact the support team at help.setubridgeapps@gmail.com so that one of our representatives can discuss your concerns in more detail.
Thanks & Regards,
SetuBridge Team
We were supported by Samta, who did a great job by helping us with a little color issue of the "coming soon" button. Just installed the app, need more time to test it, but so far everything works great. Thank you Samta!
Thank you for your kind words! We're glad Samta could assist you with the color issue on the 'coming soon' button. We appreciate your feedback and hope you enjoy testing our app further. Feel free to reach out if you need any more assistance!
I am using the Coming Soon app for products that I will release at a later time. Thank you so much Shifa for you assistance in getting me setup properly. The customer service was great. Thank you again!
Great App for the money. The customer tech team was very responsive and super helpful. Minor customizations were very helpful as well. Thanks!