PreCom ‑ coming soon preorders , 88 則評價
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It works as expected, really useful when you want to show upcoming products. Tech support was very friendly too
The app works seamlessly. Support is quick, friendly, and professional, even when the request is slightly outside of the box.
The program does work but the huge problem is when you put an item to "coming soon" the program automatically puts the item "inventory not tracked" This caused a HUGE issue because on other sales channels it didnt show up as "sold out" or "coming soon" BUT allowed them to BUY IT! We sold 400! of something because they were able to purchase it via a different sales channel. This was VERY BAD. The program should NOT automatically set the item to "not track inventory."
Thank you for your review. We are investigating the problem now. A member of our team will contact you shortly.
Great product, easy to use and implement, excellent support with quick responses to any tickets! Highly recommend!
UPDATE: Why do App companies always try to act like victims? Shift the burden of proof to the customer? Literally, lie to pad their reviews? This application does not allow customers to place orders when set to "pre-order" This defeats the purpose of this application. When asking for support, they just send a scripted auto-reply and never follow up. Do not waste your time on this application.
Thank you for your review.
We never received any support requests from you. Our support doesn't use auto-reply. Are you sure you tried to contact the right company?
Please contact our support at info@gravitysoftware.co.uk . Our team will resolve any app-related problems for you. We are awaiting your email.
We don't try to act like victims. Our job is to support our merchants. We have seen your review and we replied to you trying to help. If you need assistance please contact us via email provided above. Please send some examples of products so that we can reproduce the issue. Our team will investigate the problem and help you to resolve it. Thank you.
Was unable to use app for collections, only individual products. Contacted the developer and the next day the change was made. Needless to say, customer service is prompt and gets straight to the point.
The app is pretty good! It takes a little bit to save any changes in the app but it works well! I would recommend!
Thank you for your review. It's a shame that it's not 5 stars. We will do our best to improve the speed of saving in the near future.
The app did exactly what I needed it to do and the customer service was top notch, they responded quickly and directly even on a Sunday afternoon, can't ask for more than that, very pleased with the support and the results
Excellent - how did you know just what I needed? And when I had a question, excellent response time and issue addressed immediately. Thank you!
Simple and great! does what it says it will. Sent a request to customer service, wanted to change the style of the badge to match our store - they fixed it within 24h.