The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
The people are nice but the product doesn't work yet. It doesn't even feel like a beta version...it's like an early alpha but they are inviting people to use the app anyway. In other words, do not waste your time or money on this app right now...there is too much they still need to fix.
The final version is released as of April 2019 and we would love you to check it out!