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I purchased the Pro version of this app with an annual subscription on the same day I discovered it, expecting great functionality. Unfortunately, my experience has been disappointing from the start, and I regret my purchase.
Firstly, the app lacks a hide feature for phones or tablets, which is a critical feature for anyone who wants to customize the display across different devices. Additionally, images remain the same across both desktop and mobile, resulting in an unresponsive design that looks unprofessional. The image hotspots scale excessively large on mobile devices, making my store appear poorly designed and cluttered.
These issues have made the app unusable for me. I haven’t been able to benefit from it even a single day since purchasing, and I wish I could get a refund. Overall, my experience with this app has been very unsatisfactory. I hope the developers address these flaws to improve user experience in the future.
Thank you for sharing your feedback and bringing your concerns to our attention. We're sorry to hear that your experience with our app hasn’t met your expectations.
We’d like to clarify that the app does offer customization options to tailor widgets for different devices. For instance, our Custom CSS feature allows you to hide the widget on mobile devices, as well as fine-tune the design to ensure it looks great across all screen sizes. Additionally, we have tools that can help improve responsiveness for images and hotspots, and our support team is always available to assist you in setting this up.
It seems that these features may not have been immediately clear, and we apologize for any confusion. We’d love the opportunity to help you fully utilize the app and resolve the issues you’re experiencing. Please reach out to our support team at commoninja.com/support, and we’ll work with you to make the app work as expected for your specific needs.
Thank you again for your feedback—it’s essential for us to continually improve. We hope to turn your experience around.