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They have a great support team that will walk you through as many steps as needed if you ever have troubleshooting issues. Once you get used to the layout of CS, it becomes very easy to manage. Great work
Good to see the history of the customer. Possible to use that history to guide AI in different kind of responses.
We switched from Gorgias to Commslayer. It’s a great platform that allows us to manage our emails, chats, and social media in one place. Thanks to its AI bots, we’re able to provide support around the clock, just like a real agent would. We’re excited to see what else they have in store to continue improving the customer experience. The reporting still needs to be double-checked.