Confer With Express

Confer With allows your team to give real-time advice on what to buy as they would inside a store. It is the easy way to convert more sales and grow customer loyalty with truly personalized online shopping experiences. Your team can engage live with customers, upsell, and cross sell during live video shopping experiences.

The Confer With service helps you ensure your customer’s needs are met. It allows your team to inspire, engage and reassure customers about their purchase decisions in real-time.

This is particularly helpful when selling bigger ticket items and also when there’s an opportunity to cross sell complimentary products.

Customers are more likely to add something to their basket if they are given helpful, timely advice. Confer With lets your team give customers the support they need to make a purchase, improving the customer experience and increasing brand loyalty in one go.

Key Features:

Match

Match high value customers with members of your team in real-time.

You can match high value customers online with your members of your team in real-time on product pages or make appointments to live stream at a convenient time. This is a great way to utilize your team’s skills more fully and ensure customers get the help they need.

Engage

Engage online customers with a richer live shopping experience.

Your customers can engage with your team in a way that feels most comfortable for them, directly from your website, without having to install any application. Live video shopping, allows for more collaboration around supporting the customer to choose the right product and subsequently meet their needs.

Benefits:

1. Convert: Increase your direct to customer sales with live video shopping experiences.
2. Average Order Value: Increase basket size with real-time video experiences and give tailored advice to your customers.
3. Lifetime Value: Build an online shopping experience that’s so enjoyable, customer keep coming back.
4. Satisfaction: Get an empowered workforce and satisfied customers in one hit.