Connex for QuickBooks

Connex has gone downhill recently. The support is terrible, you'll wait days in between responses trying to solve sync issues. Their website is slow and buggy. I've been a customer for years, no more. Save yourself aggravation and avoid Connex.

I can't say enough great things about Joe, the owner of Connex for QuickBooks. He has been absolutely instrumental in helping us integrate Shopify, our eCommerce platform, with QuickBooks Desktop for our business, Save Rite Medical. Joe's expertise and dedication to providing seamless solutions made the entire process smooth and stress-free.

Not only was he quick to address our needs, but he also went above and beyond to ensure that the integration was optimized for our workflow. Thanks to his help, we now have a streamlined system that saves us time and eliminates manual errors. If you're looking for a reliable and knowledgeable partner to handle your QuickBooks integrations, I highly recommend Joe and Connex for QuickBooks. Thank you, Joe, for your outstanding service!

Update: Connex has finally hired a dedicated customer service team and is working on improving support, help docs, and the user interface. The support has helped us understand the tool better and how to make the most of it.
No other tool has worked for us because our current setup is way too complicated and Connex has been the best tool to make our transactions into Quickbooks for desktop.

Edited:
I'm updating this review because it seems things have changed at Connex. They've got great customer service now, and they're following through on issues affecting business with good advice and timely fixes. I'm very happy with the response time from the support team.

If you need to save time getting orders into QuickBooks, or if you're creating orders in QuickBooks that need to be synced into shipping integrations, give Connex a try. You'll be happy you did!

If you use Shopify and Quickbooks in your environment then Connex is an absolute "Must Have", especially given their low pricing model. It is the ONLY middleware solution that we have ever found to work seamlessly between Shopify and QuickBooks. Their support is absolutely amazing and they are truly and genuinely concerned with the success of their customers, not just their software working. When dealing with support, you are able to speak directly to some of the smartest developers we have come across (not just a help desk) and they are able to provide industry leading advice on business process flow and ecommerce solutions rather than just the specifics of their software.

We started using Connex three years ago as a $10 million per year B2B business and have grown by over 40% year-over-year each year. We would have been crushed under the weight of our own growth if it wasn't for this solution and their amazing insight, advice, and support that their team has given us.

I cannot say enough good things about this app, their company, and their Customer Success Staff. I wish there was another app on the Shopify platform that I can compare them to (and we use many), but Connex is simply an outlier!

Scott Mitchell
Chief Executive Officer
Simply Organic
http://shop.simplyorganicbeauty.com