Constant Contact: Email & SMS

I switched to Constant Contact because I needed one specific feature that my previous platform didn't offer (specifically, I needed to allow clients to sign up for multiple email lists). I'm keeping it specifically for that feature. But this has been an absolutely MISERABLE experience from the start. Simply getting the signup form onto my homepage was a huge chore, their support was useless (that would be Tier 2 support as well), and I still haven't been able to get the form onto more than one page of my website. Also, I haven't sent a single email since switching that wasn't subject to some system-wide technical glitch (ie won't edit, won't save edits, won't send). Also, the most basic elements (such as scheduling emails) are not supported at the basic level. Garbage. I am on the hunt for something else, but it is likewise an ordeal constantly switching platforms. Save yourself a headache.

We have used Constant Contact in the past and on other sites with no problem. Because we had not mailed our list in a while they asked us to call for an account review. They do not answer the phone - ever. Have held for hours, asked for callbacks, tried to solve through chat. They won't even let us cancel our account without talking to someone.

THEY HACKED MY ACCOUNT! I have never heard of this program, nor signed up. I received an unexpected bill on my bank account from Constant Contact. A little while later, I received an email saying that 2,500 (!!!!) contacts were successfully added to my store - all of which are spam emails. I've had to cancel all my cards, change all my passwords to my emails, PayPal, and 3rd party payments. I'm so scared and confused and I haven't heard back from anyone at Constant Contact!

For about $$47.81 a month for 500 total contacts and excellent customer phone support, its worth it. A coach was assigned and spoke to me. Then I still get a kickoff call and they will customize a email template design based on my website. In just one day I've already added a cart abandonment form, and Subscriber customized form on my website and I'm now focusing on autoresponders. You get what you pay for!

I have used Constant Contacts for quite a while now. very happy with the service. I find it easier to use than it's closest rival. If I do get into a problem, then their customer service staff are excellent. I plan to be here for many years.

Nuight mare they won't let you out of your subscription I am trying to work with paypal to get this cancelled

I subscribed to constant contact under the promise of 2 months free for my store in Shopify.
But right after subscribing I was charged 40.00 USD.
I contacted the billing department and they committed to contact to solve the problem.
But they only made a refund for 20 USD. that's 50% of what is unduly charged. because the promise was 60 days free.
I think they are not a serious company and I do not want to have any dealings with you.

I have had nothing but a great experience. All email blast have been very prompt. I would love to see more templates. :)

We sell a lot of weight loss products and use constant contact to do the email blasts. It's made life SO much easier having the shopify integration and it's helped us to capture sales that we missed and abandoned checkouts as well. It was a great improvement.

I use this app, nice at the beginning until I was going to set up some automation emails and then BOOM! a message shows stating that I have to pay... SO wait what is really the free trial for?? If you guys want customers to purchase the "Most popular" package why not let customer try what is all about. It make more sense to me and probably other potential customers. The 2 star is for customer service, I have to give that to you guys!

The Constant Contact app is very easy to understand to use. The app makes communicating with customers and potential customers pretty easy.

I love it. Helps streamline our mailings. We generate a lot of referrral sales, so using Constabt Contact has been a blessing.

I tried use this App for BFCM. It was game over before I even got started because during the free-trial, this App limited my use per-month. I didn't even get the chance to really check out this App without it virtually stiff arming me with auto-responding upsell to upgrade to the next version. GAME OVER! App trashed!

This free app is a game changer for Shopify users who prefer Constant Contact. It automatically segments your mailing list based on sales thus allowing you to use automation to send drip emails appropriate to each segment. In our case we can see who may need a shopify store setup verses who we have already got an order to set one up for. We are thrilled at Germinate.com to have this functionality. I have been waiting for this for a long time. Thank you.