Omtaler (2)
Raffiner
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Etter vurdering
Highly recommended! It's very easy to create and customize forms, there are many options to choose from. Setting up the app has been a bit difficult for me, but customer service has helped me a lot and has answered all my questions.
I have set up Google mail in the plugin, but I can't get any messages.
Thank you for your review. We have checked the Gmail SMTP configuration, and it is working fine with the correct details.
Upon double-checking, it seems that incorrect username and password details are being added. You can see the SMTP error log from our app.
I suggest verifying the following details and rechecking everything to ensure SMTP works correctly:
1. Verify Integration Steps:
- Double-check that you have correctly set up the Google Mail integration. Ensure that your API keys and OAuth credentials are properly configured.
- Confirm that the Gmail API is enabled in the Google Cloud Console.
2. Check Permissions:
- Ensure that our app has the necessary permissions to access your Gmail account. Make sure you have granted the required permissions during the OAuth flow.
3. Review Error Messages:
- If you encounter any error messages or logs from the Gmail API or our Shopify app, please review them. These messages can provide valuable insights into the issue.
4. Test with a Different Account:
- Try setting up the integration with a different Gmail account to determine if the issue is specific to a particular account.
5. Inspect Spam/Junk Folder:
- Check your spam or junk folder in Gmail. Occasionally, legitimate messages may be mistakenly filtered out.
6. Network Issues:
- Verify that there are no network-related issues preventing the connection between our app and the Gmail servers.
We hope these steps help resolve any issues you're experiencing with Google Mail integration. If you have any further questions or need additional support, please don't hesitate to contact us.
Thank you for your patience and understanding.