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I installed this App to my custom store, because many people are hesitant to buy if all there questions are not answered. I did not want the traditional Contact Us page because this meant that the client leaves the product page that they are looking at to get in touch with us. I had a small issue with this app when it was installed but the great support staff solved it very quickly. Thank you for your great service. I highly recommend this App.
Thanks for your great review. Yes, we understand that sometime merchant don't want to use the contact us page as a separate because at that time customer need to leave the product page. So we build a floating contact form which customer can contact you at any page without leaving the current page :) I'm really happy that it helps you
Very intuitive, very good apps and a very, very good support who help me when i have a trouble. Thank's a lot !
Thank you for this awesome review. We're always happy to support you whenever you need help
Have a great day!
Easily one of the best contact form apps ever developed! Backend is easy to navigate and manage and has helped our business grow. The best part is the highly responsive and helpful customer service whenever we need help. Thank you ETS-Soft team!
That's an awesome review. Thank you so much :)
We wish you have a successful business.
Have a great day
The 'Help' button contact form in the Admin Panel of the app does not send and the Contact Us page on your website is down. Is support still available for this app because I am having issues loading messages.
Hi,
I'm so sorry for the late response.
And thanks for your review, yes, it was the technical/server issue so you could not contact us. Now it's solved, you can click on the "Help" button to send the message and we will support you immediately when we get your message
This application is a must! The contact form and other options make it a great add on to any site. I had a few issues with emails not sending properly. I reached out to their support on the help tab and they fixed very quickly.
That's an awesome review. Thank you so much. If you need any further assistance, feel free to contact us anytime.
Have a great day!
This app works so I won't knock it for that, but it's very hard to get Google SMTP working with it. In fact I still wasn't able to get it working even after bypassing the security settings for Google. Additionally, the styling options are clunky and leave much to be desired. Wouldn't recommend this except for the fact that it's free.
Hi,
Thanks for sharing your thought.
My supporter just sent you an email to discuss more about the problem you're having when configuring SMTP.
We have no problems with Google SMTP on our website, so we need to talk to you to further assist you with the configuration
We're waiting for your response
Great app, rich in function and very easy to use, suggest putting the "Save " button in every step so we don't lose our work when creating the form. Recommended~
Thanks for your great review and your suggestion. I'll tell your suggestion with our team in the next upgrade. Have a great day
How can we contact customer service for an issue we are having? We look over the place to contact you
Good morning,
Thanks for using our app. I have just made a quick check from our system and see that you already created the contact form successfully from our app. But I don't see it anywhere on your website, maybe you have not added the shortcode to your website. Do you need any assistance from us?
To contact our support, you can click on the "Help" icon from the vertical sidebar inside the app, an online chatbox will appear, see my screenshot https://i.imgur.com/amyxTnG.png or you can email us via contact@etssoft.net
We're always ready to support you, just contact us whenever you need
Best regards,