Custom Contact Forms by ESC

Custom Contact Forms by ESC

by Eastside Co

Smart Contact Form Builder

3.0 of 5 stars(4 reviews)

Easy to setup and customise

Create unlimited, custom contact forms that blend into your store with ease.

Track user journeys

Gain customer intelligence such as ‘pages visited’ to understand how they navigate and use your store.

Integration saves you time

Easily connects with MailChimp and Zapier to integrate forms with any part of your business.

About Custom Contact Forms by ESC

Contact Forms by Eastside Co gives you total control over your store’s forms. It’s packed with useful features to help you to better understand your visitors and communicate with them in meaningful ways.

Unlimited forms and simple implementation

Build as many contact forms as you like and embed them anywhere on your store. Simply copy the code snippet and paste it where you want the form to appear. Your forms will automatically inherit your theme’s CSS to blend seamlessly into your store, and we don't use iFrames.

Build completely custom forms

Create your contact forms exactly as you want them! Choose from text fields, text boxes, file uploads, dropdowns, checkboxes and radio buttons.

  • Add text and images anywhere in your form.
  • Make any fields required (with friendly and intelligent error messages).
  • Choose your own submit button text.
  • Send your visitors to any page once they’ve submitted their response.

Multiple recipients

  • Send different forms to different email addresses; send each form to multiple email addresses
  • Allow visitors to pick the recipient from a dropdown within your form, e.g. Sales or Support


  • Build a custom autoresponder for each form: set the ‘from’ name and subject line
  • Add a title, subtitle and text
  • Customise your autoresponder with your logo and an image
  • Instantly preview your autoresponder for easy editing
  • Provide great customer service: responses are delivered to your inbox instantly!

Track user journeys and identify your existing customers

Gain meaningful context around your visitors’ inquiries: every form submission comes with a report on the last ten pages visited by the customer before they submitted their response, and their account details if they were logged in.

Integration with MailChimp and Zapier

Add any submitted email addresses to one of your MailChimp lists with a simple copy-and-paste integration.

Use Zapier to pull your forms into Gmail, Trello, Google Apps, and thousands of other services, and trigger custom actions or notifications. Simply paste the API key from Contact Forms into Zapier’s setup process.

Top-notch spam protection

Custom Contact Forms uses multiple spam protection techniques to ensure you never have to sift through responses from bots.

Integrates with

  • mailchimp,
  • zapier

See the app in action

Explore how the app works in an example store.

View example store

Media gallery


  • Developer website
  • Privacy policy not provided
  • +44 (0) 121 7940 199

Pricing 7-day free trial


* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

3.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    50% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    50% of ratings are 1 stars

Most recent reviews


The forms are ok but the customer service/support is a no go. In an answer only 50% of questions were answered and since then their support is dead. Waiting since +2 weeks for a reply. This app is only recommended if you will never need assistance.

Image Boutique Shop

Very helpful, exactly what i was looking for!

Consignment Furniture Nz

Seamless integration, exemplary support and the ability to customise the autoresponder email with the clients’ logo - this app is all you need when you require more than the standard Shopify contact form. Highly recommended.