Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, functionality, and customization options. It allows for seamless addition of a contact form to their websites, improving customer communication. The app is praised for its reliable performance, integration with Google Analytics and Ad Conversion Tracking Codes, and responsive customer support. The free plan is particularly valued by new businesses. Merchants also commend its professional appearance and ability to capture customer contact information.

February 20, 2021

Attention: they changed my website code to promote their other app. I had huge banner that crashed my product page! be careful!

Red Iguana LLC
United States
Over 2 years using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

October 2, 2021

The contact form worked for some time and then completely stopped sending me the customers' messages. This was very serious as there was no notification that the app had stopped working. My customers would have thought I was ignoring them. Shopify explained that it would be because I had updated my Parallax theme from Out of the Sandbox - perhaps this is the case, but to my mind a contact form should survive a theme update, or at least give notice if other settings are in need of updating also.

ROKOS
United Kingdom
About 1 year using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Edited September 23, 2020

This is the worst app I ever used. For months, I didn't receive emails from customers. This app did not work at all. I just deleted it and got a new Contact Us Form app. Don't download this app.

BGL Jewelry
United States
7 months using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

August 8, 2020

Useless App since when you replay directly to the customer, the mail does not send it to the customer, it sends it to "hulkapps bla bla". There are many other better solutions.

TheSuperTrimmer
Germany
3 months using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer
support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

July 3, 2020

I used to love this app, now I did install it on my new shop and can't even figure out how to embed it. Seems they are focused more on upselling than user experience.

RELIFIX™️
United Kingdom
About 1 month using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer
support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

May 26, 2018

Horrible - yes, it's easy to use, but the email comes to me from Hulk apps, not my customer not contact from my website.

Lightheartgear
United States
12 days using the app
HulkApps.com replied March 7, 2019

Hi there. sorry that you think our app is horrible. This is just a simple app to get people started on Shopify and give them more flexibility. You can check out our Form Builder app that offers you exactly what you need. Hope that helps.

September 23, 2019

The app is not working with purchased theme but free debut.

GenDEPOT
United States
8 days using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

November 6, 2020

Be warned that this app may publish live edits to your theme without authorization as they did with mine. I had given them access to assist since the form wasn't working on my theme with specific instructions on where to make the edits (ie a "test" page that wasn't live) - they did not follow that but rather made changes on our live contact page!

Soapply
United States
3 days using the app
HulkApps.com replied November 11, 2021

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

April 8, 2019

I don't know coding stuff so I ask If they can install the coding for me. They say yes to open a link. Once I open the link it say started since 2min and something sec. I went to sleep woke up nothing has change the only thing that did was the app was uninstall

Emileo's World
United States
About 24 hours using the app
HulkApps.com replied April 15, 2019

I would like to request that you reconsider this review, as it seems we are still awaiting a response from you.

We can only proceed if you provide us with the requested information. We are happy to set up the form for you as soon as we have the required details to help you.

January 15, 2019

How can a form application NOT allow you to embed a link - OR - Separate name into First Name and Last Name???

Smart Alex
United States
About 3 hours using the app
HulkApps.com replied March 7, 2019

Hi there. This app is simple and for beginners. If you need more help, please see our Form Builder app that offers you a lot more features. We are happy to help out with any other help you may need. Thank you.