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Great customer service! I asked for support regarding traslation of my website. Lina was fantastic as she told me exactly what to do in a super professional way and sent me all the links necessary.
I used this app to help me translate my website. It is really useful. I also needed help and contacted the customer service that was really excelent and solved imediatly the problem.
It is a real pleasure to work with such professionals. They have been helping us grow the store since day one. They teach, explain and most importantly test a lot of things. We would give it 6 stars if it were possible! Thank you!!
Perfect!! Lina and Max helped me to solve a problem that I had, and now the website is working perfectly in several languages.
Raul Anta
First of all, we would like to congratulate the Sherpas Team for all the great work on this app. Secondly, here is our review : Positives :
So far, so good. -The app is able to translate 99.9% of the content correctly , as we can tell. There are some really small parts/words where the app misses the meaning of a phrase but that's fine with us as we can easily adjust the translations manually. Nevertheless, the app translates most of the text very accurately. Most of the time, we don't even have to intervene manually. -The UI is very simple and makes the experience headache-free. -The translation time is quitte fast, and we love the fact that we can just leave the page once we launch the "auto-translate" feature. The notification by email is a big plus ! This helps us know when to come back and check if everything is well-translated. Negatives :
None so far, really. Things that we would love to see in this app :
1) Have the option to let the app auto-translate new changes on specific time. For example, the app could check daily at a specific time ( ex: midnight) for changes. If it detects changes, then auto-translate by itself. Once finished, send an email notification that an auto-translation took place the x date at y time. If it could tell some more info as to where the translation took place (ex : products) that would be a great plus. You could ask me why this option would be so important... Well, there have been times where we would forget to translate new content on our eshop so new content would stay untranslated for some days before we would have noticed. Having this option would resolve that. 2) Have an exclusion list of words or phrases that we don't want to be translated. This would be really helpful for brand names or other specific words that we don't want to be translated.
I used the app to translate my websites into several languages. It is very easy to use and the support from Max was spot on.
great customer support! You normally get a reply in 24 hours. Very useful for translating shopify supported websites.
The best translation app we have used so far.
Once you understood the principle, its super easy to translate parts of your website manually or automatically. Additionally the support is amazing. Haven't had such a great service in a long time (including support from their front end developers, for some custom integration). We are very happy to have decided for this app, after having tested others before.
I can therefore highly recommend TLab
Great app with even better support! This is the best translation app out there. Best prices, best translation options, perfect integration. And a unique option of translating third party app text.
I really enjoy using this app, there are so many options and tools. I would recommend it to anybody who needs a multi-language web store. The support is fantastic, and always ready to help you.