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Have been using this translate app for a while now, never had any issue.
Then I had a request for customization that needed coding knowledge I lack and their support / dev team helped me very quickly.
Really great app! Translation works super well and setup was easy. Support is super friendly an replies fast. Totally happy - perfect if you need a multilingual store!
Did you know that you can increase your traffic just by translating your current products? If your store serve audiences on different countries, or if you want to reach a larger audience by including an additional language, T Lab is your app. The interfase is really easy to understand and their pricing is fair, while other apps charge you by word, they charge by products, so you can control your cost more easily. I have been working with T Lab for more than a year and this app is absolutely great. And if you have any issues they always reply your requests on the chat or via email. I have used support 2 or 3 times and they always respond. Ai Translations also work great, just minor tweaks required here and there if you need to adapt some words, but overall works great.
I've been using this app for many months now. It can take some time to get completely used to how it works but luckily the support is top notch. I have used the support chat over 30 times I believe and have been helped immensely by Stoycho and the other support members. I recommend this app for everyone who wants his/her website translated to many different languages. Once you get the hang of it it becomes really easy to use.
Amazing support. We had issues with some custom French translation in the theme and they were able to help us get them fixed. Highly recommend it! Merci!
Exceptional service and technical support!
They resolved my issue quickly and efficiently. On top of that, they even provided a short instructional video to guide me for future occasions, so I can handle it myself next time. Truly outstanding customer care—I highly recommend them!
Previously, we used other third-party apps, but due to higher costs and limitations that required frequent upgrades, along with a negative impact on our SEO ranking (related to URL structure), we started looking for an alternative.
I'm glad to have found T-Labs as a potential solution. We first tested the free version before upgrading to the paid package as a replacement for our previous apps.
In terms of pricing and support, I find both aspects reasonable. A great advantage is that they even helped customize the language switcher location, and our Shopify SEO ranking improved (also related to the URL structure).
As for support response times, it’s understandable that there may be some delays due to different time zones.
This app is easy to use and allows us to translate even our transactionnals emails !
Customer service is very efficient too. We worked together for many years now !
Highly recommended.
It works well, is fast, and has responsive support. I changed the domain for my Mx market, and the URL redirection took place like magic without any intervention. Recommended.
I have worked with T Lab and the Sherpas Design team for an extremely long time now and both their app and team have been phenomenal. The app is intuitive and easy to use but the best part is their team. I have made many custom requests and asked plenty of questions about how to do things in the app and they have delivered on all my inquiries well.