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Amazing support. We had issues with some custom French translation in the theme and they were able to help us get them fixed. Highly recommend it! Merci!
It used to be good and we tried their new version. We were charged for a premium suscription and got a terrible translation to Swedish because it was "AI". our chat gtp makes better translations than this. The result was that it took longer time to fix all the trouble caused by the poor translation than translating everything manually. The customer service refunded half of the price, but it was still comparable to the price of a month suscription to chatgtp.
Thank you for the honest feedback. We took it to heart and have since rolled out a new “Store Context” feature: you can now tell the AI exactly which products and industry terms matter (e.g. luxury bedding, pocket-spring mattresses). Combined with our upgraded GPT-4-based engine, this keeps key words like pocketfjädrar and hästtagel consistent across every page.
We have enabled the feature on your store and let you test translations (no publishing required) at no extra cost. Your input pushed us to ship this improvement, and we’re committed to making sure the results meet your standards. If you’d like to give it another try, just let us know – we’re here to help!
Best Translate App out here, support is very responsive. The app has a lot of possible integration and API connection is possible too. All that for a lot cheaper than other App. 5/5 would recommend !
I had a great experience with the T Lab support team. They responded quickly and took the time to thoroughly look into my issue after I provided some feedback. I really appreciated how they followed up and worked to resolve everything effectively. With the app, we found an easy solution to implement images with text in another language in our shop – in our case, from German to English. The communication was smooth and professional throughout. Highly recommend their service.
Have been using this app for years now and I needed help today that required coding, their support team was very prompt and friendly Thank you Marina!
Previously, we used other third-party apps, but due to higher costs and limitations that required frequent upgrades, along with a negative impact on our SEO ranking (related to URL structure), we started looking for an alternative.
I'm glad to have found T-Labs as a potential solution. We first tested the free version before upgrading to the paid package as a replacement for our previous apps.
In terms of pricing and support, I find both aspects reasonable. A great advantage is that they even helped customize the language switcher location, and our Shopify SEO ranking improved (also related to the URL structure).
As for support response times, it’s understandable that there may be some delays due to different time zones.
Always super fast to help and find a solution! Love these guys. Big thanks to Dimitar :)
Great Service,
Quick support response, I got a response from the agent Marina and not only did he/she show me what I did wrong, but also fixed the blog page for me. Highly recommended.
Super helpful support team! I had some doubts about how to manually translate specific sections of my store, and Marina from the team helped me solve it in less than an hour.
The app has worked great so far, and the human assistance made a big difference.
Highly recommend it if you're building a multilingual Shopify site! :)
This app is a gamechanger, allowing us to localise in European markets with great speed. Support team is exceptional. Always ready to help and answer any questions with speed.