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Please respond, we need access to our reviews! A huge amount of hard work has gone into collecting our reviews and we no longer have access. Please please just export them to us
It used to be my favourite Shopify app, and I recommend this to anyone I know. Just like others here, I lost all my reviews; the app is just gone, with no access to my assets. Why didn't you warn users the app would be taken down to export our reviews?! Great that Contlo wants to go into the email marketing space, but what happened to our reviews is just horrible!
I have no access to any of my reviews.. So much hard work now gone.
Like other people have said, I think they abandoned this project since it's a free app. I love the app but the widgets dont show and their support is non-existent.
Hi, we are extremely sorry to hear that you have faced this issue in the past. Our reviews app was created to help you and other Shopify owners. However, we would like to highlight that our team has fixed the widget issue along with the addition of other new features. Additionally, our support team will be closely working on all the further problems that you face. Please reach out to support@contlo.com for any queries.
0 support for over a month now and the stars are all grey. Good app overall but overall terrible 0 support and ching things in settings doesnt fix
Hey, we understand how bad it feels when your expectations aren't met and we deeply apologize for the same. However, we would like to inform you that we have fixed the highlighted issue and we now have a dedicated support team who will be closely working on all of your further problems. Please reach out to support@contlo.com for any queries.
In the start they were really helpful but then after they were not answering anymore and the chat support was not helpful after, they helped me a lot in the start but after really bad!
Hello! Our apologies. We wanted to provide you with the best experience possible that you had at the start. We urge you to give us another chance to serve you better this time as we now have a support team who will closely work with you. We have also made significant changes to the reviews app. For any kind of assistance, please drop us a mail at support@contlo.com and our team will happily revert you.
there's a lot of bugs, i can not customise the theme of review, and can not export the review and the customer services never answer you the question
i wll give up that
Hey, we extremely apologize for your bad experience with Contlo so far. Our team has fixed all the bugs and the reviews can be exported now. We now have a dedicated support team who will be closely working on all further problems. Please reach out to support@contlo.com for any queries.
Don't use this app, it will hijack your whole product pages and disable the shop button. So basically, after installing this app, you will have no sells.
Hi, there! Maggie here from Contlo customer support. We truly understand the effort it takes to set up an E-commerce store and our reviews app is solely to cater to your customer needs. We also understand the value of ownership. We assure you that Installing or using this app will not affect your sales in any form and we don't have any authority to make changes to your store. Please feel free to write us at support@contlo.com for any help needed.