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Like other people have said, I think they abandoned this project since it's a free app. I love the app but the widgets dont show and their support is non-existent.
Hi, we are extremely sorry to hear that you have faced this issue in the past. Our reviews app was created to help you and other Shopify owners. However, we would like to highlight that our team has fixed the widget issue along with the addition of other new features. Additionally, our support team will be closely working on all the further problems that you face. Please reach out to support@contlo.com for any queries.
Amazing app amazing support, many many good wishes to the team :). Use this app and don't forget to rate them.
Hey! We are glad to know about your amazing experience with this app. Customers like you motivate us to create the best apps for e-commerce merchants. Thanks for choosing Contlo. Cheers!
0 support for over a month now and the stars are all grey. Good app overall but overall terrible 0 support and ching things in settings doesnt fix
Hey, we understand how bad it feels when your expectations aren't met and we deeply apologize for the same. However, we would like to inform you that we have fixed the highlighted issue and we now have a dedicated support team who will be closely working on all of your further problems. Please reach out to support@contlo.com for any queries.
It is very easy to install the app and I was able to customise the widget without any hassle. The difficult part for me is to add 'display average star rating badge to your collection pages or product page' as I don't know what is or where to find product.liquid or product-template.liquid file. I sent an email to Contlo support requesting for help. They responded within 10 min. What a pleasant surprise and what a great service that is.
Hi there! Happy to know that you and your customers are loving our app. Thanks for choosing Contlo. Cheers!
Very Good app. The support team is very helpful and fast. All are free. We wish the team good luck!!!
Thanks for choosing Contlo and spreading the good word about us. Cheers
In the start they were really helpful but then after they were not answering anymore and the chat support was not helpful after, they helped me a lot in the start but after really bad!
Hello! Our apologies. We wanted to provide you with the best experience possible that you had at the start. We urge you to give us another chance to serve you better this time as we now have a support team who will closely work with you. We have also made significant changes to the reviews app. For any kind of assistance, please drop us a mail at support@contlo.com and our team will happily revert you.
Customer service is very great. solve problem in time!! Whenever we have problem, they will help us. hope more other merchants will choose it. suggestion: add some new functions,eg website reviews
Hi there, we are overwhelmed to know how much you loved our app and the customer experience you have had so far. We value loyal customers like you who contribute to and support our growth. We have taken your suggestion seriously and the website review feature is already live.
Thanks for choosing Contlo. Cheers!
I loved this. It was easy and quick process
It made by store look so better. Thanks for helping Ishaan, you were of great help.
Thanks for choosing Contlo. Hope to continue to serve you even better in the future.
Cheers,
Ishaan
Co-founder, Contlo
there's a lot of bugs, i can not customise the theme of review, and can not export the review and the customer services never answer you the question
i wll give up that
Hey, we extremely apologize for your bad experience with Contlo so far. Our team has fixed all the bugs and the reviews can be exported now. We now have a dedicated support team who will be closely working on all further problems. Please reach out to support@contlo.com for any queries.
Don't use this app, it will hijack your whole product pages and disable the shop button. So basically, after installing this app, you will have no sells.
Hi, there! Maggie here from Contlo customer support. We truly understand the effort it takes to set up an E-commerce store and our reviews app is solely to cater to your customer needs. We also understand the value of ownership. We assure you that Installing or using this app will not affect your sales in any form and we don't have any authority to make changes to your store. Please feel free to write us at support@contlo.com for any help needed.