Contrado: Print on Demand

We have been very pleased with Contrado’s support, particularly the help provided by Mitul. He took the time to investigate a Shopify fulfilment issue where shipping confirmation emails were not being triggered for customers.

Working with Shopify support, he identified a small case-sensitivity problem in the integration and arranged for it to be corrected. Communication was consistent throughout, and the issue was taken seriously until a proper solution was found.

This fix may also help other Contrado users who have experienced the same shipment-notification problem. We greatly appreciate the persistence, technical support and personal service.

Jónsson & Jensson

The best customer support I've ever received from a company. Initially, I struggled to set up the app correctly with Shopify, and there were a some technical issues/glitches – but Mitul from customer support addressed and resolved every single problem. He not only spent over an hour on each issue but also actively made changes to the system to improve the ordering process.

What I really appreciate about Contrado is their selection of high-quality, natural fabrics like silk and linen, along with printed packaging. This clearly sets them apart from other providers. I hope they add viscose soon.

I have had the pleasure of working with one person for a couple months now. This business tech supporter is patient, kind, and goes the extra step to quickly rectify my issues with the Shopify application. Yes there are little glitches to be found in the process. Mutil has never let me down when I get frustrated. While the AI in Shopify has most of the answers, there is nothing better than having this person to give you confidence and clarity in the process.

I have experienced a few teething issues with this platform; however, Mutil has been very prompt in resolving them and has assured me that any issues that arise will be fixed as soon as possible.

I do love that these items are British-made, that they are contributing to the British economy, and that they are offering my clients more choice and designs.

Thank you, Mutil and team!

Contrado's app is one stop shop for my products. The team is very responsive and supportive, which a key for a new seller. They provide top quality products as well. I am now looking to expand my offering and have already starting working with the team to set up my products and address issues. Thank you!

I've been using Contrado for years and I like them because their products are high quality and ethically made, with reliable and quick delivery.

Pretty smooth operation to use overall, though we have had some issues with products getting set up correctly on the app but then getting produced in the incorrect size/material. But the technical team respond promptly and are great at helping sort out these issues. Products are great quality with a large range.

I must say that the technical team was absolutely fabulous in helping me with some set up issues that came along. They were proactive and we had a video call. They assured me they would fix the issue and so they did. They kept me informed by e-mail of the steps taken. A month prior I had felt adrift until they jumped in. So far I am very satisfied with the technical solution and demeanor. I am satisfied with the product creation and the quality control of the products. Info about the shipping is good. Thanks.

Easy to use store. Even to set up different collections to add to my own website was easy to do.
Bought two items to try out the quality. Prompt delivery well within their given time scale. Cushion is luxurious even with the print quality on the velvet effect. The colour on the coaster pops and is shiny and easy to clean too.
I just hope my customers enjoy my items just as much as I enjoy the quality of the products.

I finally placed an order after having the app installed for quite some time. Boy was I disappointed in the quality of a pair of track pants I ordered. There was a huge stitching defect on the front leg seam that is quite noticeable. I provided photos and an explanation to their company. Instead of offering a free replacement, they offered a small discount instead and consider that adequate compensation for THEIR error.