Reseñas (75)

Calificación general
3,7
Recuentos por nivel de calificación
  • El 71% de las calificaciones son de 5 estrellas
  • El 9% de las calificaciones son de 4 estrellas
  • El 5% de las calificaciones son de 3 estrellas
  • El 5% de las calificaciones son de 2 estrellas
  • El 9% de las calificaciones son de 1 estrellas
3 de enero de 2025

I finally placed an order after having the app installed for quite some time. Boy was I disappointed in the quality of a pair of track pants I ordered. There was a huge stitching defect on the front leg seam that is quite noticeable. I provided photos and an explanation to their company. Instead of offering a free replacement, they offered a small discount instead and consider that adequate compensation for THEIR error.

Shop SingleTree Lane
Estados Unidos
7 meses usando la aplicación
Fecha de modificación: 5 de enero de 2022

High quality products, fast shipping, and easy integration. I have been nothing but pleased with this POD company out of the many I've used!

Paris California
Estados Unidos
Alrededor de 4 años usando la aplicación
Contrado respondió 17 de enero de 2022

Thank you so much for this feedback which sums us up really well in a few words. Thank you! Have a lovely week ahead.

6 de mayo de 2021

I had a connection problem after an update and they fixed it. Works amazing. Best products to design out of all the apps and love the auto publish feature. The technical team is magnificent!

Blue Daisy Emporium
Estados Unidos
Casi 4 años usando la aplicación
Contrado respondió 7 de mayo de 2021

Thank you for your review. It means a lot. I will forward to the team, they will be delighted. I hope you have an amazing weekend, don't hesitate to get back it you need anything.

Fecha de modificación: 9 de diciembre de 2021

I am very impressed with the bodycon dress, and the sunglasses. I LOVE the quality of the fabrics!!! I have used a lot of vendors for my store Gamestriss Graphics, however, Contrado has the best packaging and quality products. When my last order did not meet my expectation, Deepa with the Contrado team saw my review and reached out, they offered a resolution and refund. I am pleased and confident to offer their products in my store because I feel reassured that they care about their customers. BRANDING IS EVERYTHING IN THIS BUSINESS.

Gamestriss Graphics
Estados Unidos
Más de 3 años usando la aplicación
26 de julio de 2024

**Quality Products, but App Issues and Misleading Pricing and Shipping**

I chose Contrado because of their unique and high-quality products, which aren't typically available through traditional print-on-demand services.

Last fall, they informed artists about their focus on developing their drop shipping business. I decided to be patient with the transition, but several issues with their app and services have arisen:

- I placed test orders using test credit card numbers and clearly fake data. Their automated system processed these without any checks, resulting in an $800 charge to cover what was obviously a test order. This raises serious concerns about their ability prevent actual fraudulent orders.
- An app update caused all variants for over 100 products I imported into Shopify to display the same price. This issue has persisted for over two weeks without resolution.
- Another update corrupted all product images for their lampshade products, making them impossible to list for sale.
- Despite the information on their website, shipping costs are exorbitant. I factored in a maximum shipping price of $35.95 for a large item based on the information provided by their site, only to be hit with an additional $360 "bulky" shipping fee when fulfilling an order via Etsy. Customer service was apologetic but ultimately unhelpful, leaving me with a significant loss and a canceled order, affecting my standing on Etsy.

These issues have severely impacted my business, resulting in over four months of lost time creating products, transferring them to Shopify, and manually addressing numerous bugs. I no longer feel confident in continuing with Contrado and will seek a new production partner. Proceed with caution.

Aubergine Designs
Estados Unidos
4 meses usando la aplicación
Fecha de modificación: 24 de mayo de 2024

Very satisfied using Contrado to create beautiful pieces with my art. Got my samples in and am very impressed at their craftsmanship. High quality and details on each piece. Just what I was looking for! Fast production time, shipping and great customer service too!

5/24/24. UPDATE: was going great but now the service is not up to par. Ordered their new custom sliders. What they don't tell you is the width is the same as a man's shoe. The leather that holds your foot in place had a 1 inch gap around my foot. It is clear these are D not B width shoes and there is nothing written on their description about this. I will not be offering these shoes in my store because of the hassle of return requests this will bring and Contrado will not give you a refund, even if things like this are not stated on their website. Extremely disappointed.

ZandyXR The Unique VR Art Boutique
Estados Unidos
Más de 3 años usando la aplicación
Contrado respondió 20 de septiembre de 2021

Thank you so much for taking the time to leave such a glowing review regarding the quality of our products. We do try :). All the best with your store and thank you again

18 de octubre de 2021

I'm about to launch my store in November, using the Contrado app. Deepa (and sometimes the IT team also) at Contrado has been helping me patiently through my many email queries since I started building the store in May – so, so helpful. The customer service has been excellent. I look forward to seeing how the customer journey and customer reviews for the Contrado products go once I've launched...I'll review again after that! In the meantime, I can confirm that my experience with Contrado has been fab.

Neonimo
Reino Unido
Más de 3 años usando la aplicación
8 de octubre de 2021

The relationship with Contrado it's so good, excellent. I'm in contact with them often and I receive a reply and good explanations of my questions always. Long-life to this service !!! Thanks for all !!!

adverbiodelugar-sitio
España
Alrededor de 3 años usando la aplicación
Contrado respondió 11 de octubre de 2021

Thank you so much :). I will make sure to tell the team, they will be thrilled about your feedback. Have a lovely week.

28 de febrero de 2022

Contrado has the most beautiful products and very friendly support. No matter what the concern, it is handled immediately and solved promptly. For me one of the best POD providers!

Jedida The Art of Sark
Austria
Casi 3 años usando la aplicación
Contrado respondió 1 de marzo de 2022

Thank you for these very kind words, we're there to help whenever you need :)

9 de marzo de 2022

I absolutely love working with Contrado, some of the finest leather workers, seamstresses, bookmakers, candlemakers, and other craftsmen in their field. The customer service is among the best I have experienced for myself and my customers. It is truly an honor to work and grow my business with such an incredible team. AMW Perspective is proud to work with a company that cares to make a difference and has high standards of care with responsible end-to-end production and increased consciousness of sustainability & eco-friendliness of our customers.

AMW Perspective
Estados Unidos
Casi 3 años usando la aplicación
Contrado respondió 17 de marzo de 2022

There are no words to express our gratitude in response to such an amazing feedback. Put simply: Thank You.