Contrado: Print on Demand

I just wanted to write an updated review from my review about a month ago. Basically I became very frustrated with the product editor not working for the sizing of my dress, jacket and scarf designs and after much back and forth I felt that customer service was not taking me seriously. It was to the point that I was not able to put the products in my store after putting in many hours of work in them and spending lots of money on product samples. There did not seem to be a way to workaround the issues. Maybe I was talking to the wrong customer service people or I was being too polite. After writing a detailed and negative review here, I was contacted by Deepa from their company and she very patiently went through each of my issues, agreed that there were problems, and went back to their technical department and they made some big fixes. A few weeks later the technical issues appear to be much fixed. They seemed to take my complaints seriously. I wish that I had not had this frustration to begin with and have to rework my dress products now. But I am impressed at the level that they did finally listen to the problems and follow up over the course of several weeks. So I do believe they are responsive to customers and working to improve their app and their services. I think it is worth working with this app for the selection of unique higher end POD products. The sewing quality seems good on the products I have samples of. I especially think the bomber jackets are nice quality.

Hallo liebe Contrado team, ich habe schon ein Paar Produkte als Muster bestellt und das Qualität finde ich wirklich hervorragend (bisschen zu teuer) so ist schwierig zum verkaufen.
Habt ihr nicht gedacht vielleicht auch noch echt leder Sneakers zum anbieten? Aber sonst ich bin sehr zufrieden, die Lieferung ist mega schnell! Happy Weekend!

We are just really getting started with Contrado but so far are impressed.
While there are some additional features, such as front-end customization, that we would like to see for our own business, it is noticeable that Contrado continually looks to improve and we expect we will see those features in the future.
The app itself is easy to use, the quality of products is very high, and the service is friendly, fast and responsive. We have had some issues due to our changing base languages but the team has helped sort those out. Special call-out to Deepa and the support team here - Deepa noticed that we were having some problems and reached out to us before we even contacted the helpdesk, and helped get it fixed very quickly.
Looking forward to continuing to work with Contrado and certainly recommend them.

I want to love this app... but my designs are not loading. What a shame. I want to reach out, but the chat option is not even showing up.
Update: Thank you for reaching out to me. It took longer than I needed, unfortunately. I hope there are fewer issues in the future.

UPDATE: My experience with the app and customer support has been very good overall. However, I had a strange issue with a pair of shoes that I ordered. The size of the shoe was marked as 39 but was very tight on a person who is normally a 38. The size chart indicated a foot size in cm which was incorrect. Contrado did not accept this. So I now have a pair of Summer shoes that doesn’t fit my model (I was planning to photograph them in situ). Rather disappointed. But as I mentioned overall Contrado offer a lot of support for app users. I have many years of experience using content management systems and this is a very good quality system. Product description text is automatically spell and grammar checked. Image quality is auto-checked as well. The printed product is stunning. I ordered a test mug. The colours were beautiful - really deep, almost like wet ink (not obviously not wet!!). Fabric is amazing as well. I ordered a pattern of beige tones on silk and it looked like gold : ) An apron with an enlarged image came out really well too - and you get an image quality warning if you enlarge too much.
Some features take a while to find - for example you can set a limit on options for the customer - your design may work best on a small mug and not on a large mug and you can control this.
Support is very good. TIP - check the FAQs (which are comprehensive) and if those don't cover your question, use the live chat icon which can be found on the homepage.

Excellent service and very helpful. products, on the whole, are good, there are some that should be changed to a higher quality but other than that its 4 star.

I have many good things to say about Contrado. First, their customer service is top notch and it seems they really care about keeping in contact with me and addressing my questions or concerns. Second, their 3D app is fantastic and the design process is very user friendly. One of the features I really like is that each sleeve of their shirts can have a different color sleeve or pattern design which makes for a truly unique t-shirt. And finally, they have the best selection of stylish POD handbags. I requested that they PLEASE provide more of their handbags and duffle styles in faux leather. I quickly received a response from Deepa, their customer service rep who assured me that they were looking into the matter. I trust they are doing just that! ;) I would give them 5 stars if ALL of their products had animal-friendly options.