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I actually feel like real people work at Contrado and they want to help and do a great job. They respond via email and check products for problems before sending them. Wow, what a great concept quality control before it gets to me or my customers! Yes. The only thing I would like to be different is any easier bulk designing process, the unique descriptor process, and more clothing with natural fiber options cotton, muslin, silk. Would also love to have an AOP womens shirt with a collar in a natural fabric (Or as an option).
Thank you so much for your review. This means a lot. A member of our team will also get back to you very soon in regard to the few elements you mentioned. We also have lots of natural fiber options (silk georgette scarves, sarongs, Silk Satin slip dresses, cotton tshirts and more like vegan leather or real leather pochettes and bags, and more :) )
I am very impressed with the quality of the products I ordered with a test pattern on a duffle bag and an AOP t-shirt with the metal tin. All pretty well done and they have great support. I'm hoping this company sticks around so I can build a brand around my designs with these great products. Keep it up Contrado.
Thank you so much for your feedback, and for mentioning the packaging option as well. We would love to be there by your side and keep manufacturing for your brand in years to come. We plan to stick around so feel free to add as many products as you wish :). PS: many more exciting features coming soon :). Do reach out if you need anything. The team will do their best to assist.
WAY WAY WAY over priced, poor customer service. Highly recommend that if you're looking for POD services you look else!
Thank you for taking the time to write a review. Do take the time to get to know us. We are actually not overpriced - unless you are looking for fast fashion items which won't last for a long time and contribute to the ecological issues we are all painfully aware of nowadays. I wrote what follows for another similar feedback but I think it applies in this case too: we produce high-end products you can add to your product range and your online Boutique. Please note that all our products are not only printed all over on the fabrics first (either via pigment or sublimation or reactive which you might know is both a lengthy and expensive process) and they are also hand-made within our own factory. We do not subcontact. At all. We work with actual artisans in love with what they do and deserve that recognition. We also support all costs ourselves as well. Looking at the clothing range on your website, I could only find items with small prints on little squares or circles on your products. This is not what we do and we made it clear on our Shopify app listing as well. All our items are hand-made, with extra options as far as your own printed colour brand logo on a label printed individually and stitched onto your product. All printed on demand which in itself is costly. I can see you had the app for 28 days but I think that to know us and make an actual objective judgment, I would strongly suggest to purchase some sample products first, and speak with us. Once you try us and stick with us, you won't go back (though I agree we can all improve). As i mentioned to the other person, I would love for you to reach out to me directly gwenn[at]contrado.com. Please do. We might get somewhere, we might get nowhere but at least I hope I can make you see why our prices are what they are and make you want to actually start sampling with us. And propose a different offering to your customers as well. Because we do actual Quality that is meant to last. And this is both ethical and sustainable. An example: why don't you offer our amazing recyclable tshirts for example https://www.contrado.com/recycling. Though we obviously have a lot more hand-made products like our leather bags, or real silk dresses etc. I do not know your customer base enough but I am happy to hear you out and see what we can do to work together if you give us a chance. Thank you.
Contrado has the most beautiful products and very friendly support. No matter what the concern, it is handled immediately and solved promptly. For me one of the best POD providers!
Thank you for these very kind words, we're there to help whenever you need :)
I'm about to launch my store in November, using the Contrado app. Deepa (and sometimes the IT team also) at Contrado has been helping me patiently through my many email queries since I started building the store in May – so, so helpful. The customer service has been excellent. I look forward to seeing how the customer journey and customer reviews for the Contrado products go once I've launched...I'll review again after that! In the meantime, I can confirm that my experience with Contrado has been fab.
We are happy with Contrado customer service. No complaints here. :-) All the questions we have, have been answered quickly and satisfactorily
Thank you Niadira, it means a lot :). All the best this Christmas and we are there for you whenever you need.
* Update to their response. As you can see this is what you will deal with from them. Denying fault and lying about their quality. Please check their reviews on Facebook. I wish I had previously to attempting to work with them. You can find my review there that allows for attachments of pictures that shows the quality of what they sent me AND a screenshot from a picture on their own website of their product photo with major tarnish on it. They did reach out to me 3x pre their response and all times denying the quality of the product and only to offer me a discount for a future order to change my review. If you're dropshipping do you want your customers to experience this especially at the prices you will need to charge to make a profit? Do you want to lose money because they won't admit fault and won't replace or reimburse? Also so many of these reviews on here use the same verbiage which leads me to question their authenticity. These are NOT high quality products and their customer service is the lowest of the low. PLEASE SAVE YOURSELF A HEADACHE and potential degrade of your brand and company due to them. I was so excited about this company when I first came across them but their quality of products is not the same across the board. Especially for the pricing and their customer service is the worst I have ever came across. Here’s what happened. I ordered a sample wallet. Leather great. Took it out of the bag to photographed for marketing. Put it back in the bag and noticed dings on the crappy hardware AND MAJOR tarnish on the zipper. So I reached out asking if they had better materials for their hardware to match the quality of the leather. Their response…. We only offer the highest quality products… we checked with our team and we quality check everything before it goes out. We can offer you a 20% off discount. First of all you didn’t quality check because this is what I received. Second, I sent you pictures of it and the order number less than a week old. So only the highest quality materials are meant to tarnish, rust and be so soft they ding in a week and with one use ( not even use….. Just taken out of the bag and photographed)… ? Not even Claire’s jewelry does that. THEN if you look at their OWN PRODUCT DEMO PHOTOS on their OWN website and zoom in multiple pictures on their OWN website featuring their OWN products have tarnish on the hardware! I mean come on. But they won’t even own up to it and blame it on me. I loved their pillows but I don’t trust their quality checking process obviously and would have to order each one in to quality check myself, then ship out AND then if I had an issue have the blame put on me ( the client ) and lose money because they don’t even offer to replace… only a 20% discount. I care deeply about the quality of products I offer and customer service with my business and it seems if I worked with them this would go down hill fast. NOT A LUXURY company at all. Stay FAR AWAY if you care about your own customers experience. Please read Facebook reviews too. I really wish I had before waisting tons of hours creating work to help created by them. Same complaints about product quality and them not taking ownership :/
Hi Heather, let us look into this for you. A member of our team will reach out to you very soon. Looking at the picture you sent, this is not the level of both products and service we aim to provide any of our customers so let us solve this for you. I am confident we can. PS I just went to the leather bag making team and checked the stock which is fine. I have taken pictures which we will send to you so you can see for yourself too. Let's work on this together?
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Hi again Heather, we tried to email you earlier and though it is only 7:45am for you I see you updated your review so we just tried calling you and left you a voicemail. Apologies if you felt this was too early but I assumed you were up. We want to solve this with you. Answer us?
I was looking for a print on demand provider that offered a more varied selection of products to work with. When I found Contrado it was ideal for most of what I wanted to create. As well as the product selection their design app was well designed and easy to use. When I did run into a few things that I needed help with their support staff was excellent as well which was refreshing. I would definitely recommend those wanting to create products consider Contrado ... you'll be pleasantly surprised! Ira Zoot -iZoot.com
Thank you for your review Ira. It truly means a lot. I am glad our 470+ products allows you to offer a wider selection to your customers. I have also forwarded your comments to the support team. Do reach out if you ever need anything. Thank you again for such lovely words.
The relationship with Contrado it's so good, excellent. I'm in contact with them often and I receive a reply and good explanations of my questions always. Long-life to this service !!! Thanks for all !!!
Thank you so much :). I will make sure to tell the team, they will be thrilled about your feedback. Have a lovely week.
Hello Contrado Team, I have been working on my Contrado store with Bhavna for several weeks. Being new to the app there was much for me to learn about how to best utilize the tools available on the Contrado app. If it were not for the knowledge, support and attentiveness of Bhavna my store, and the products in it would have taken forever to create, she saved me a lot of headache and helped speed up my process. Any time I had a question or an issue Bhavna was there to assist me, she has never missed a beat and has been of great importance to me during this process! She is a wonderful asset to your team, give her a raise and a promotion, I am sure she has worked hard for it. Thank you Bhavna, you are brilliant!!!
Thank you so much for your feedback. I am glad the team has been so helpful. I am sure you already have but I will still mention it: feel free to reach out to Bhavna if you see any improvement that would make it easier for you to use or for any new person discovering our print on demand app or our whole system generally. We want to make our solution as seamless as possible. Congratulations on the recent sales as well. Lots of warm wishes from the whole team.