Contrado: Print on Demand

I actually feel like real people work at Contrado and they want to help and do a great job. They respond via email and check products for problems before sending them. Wow, what a great concept quality control before it gets to me or my customers! Yes. The only thing I would like to be different is any easier bulk designing process, the unique descriptor process, and more clothing with natural fiber options cotton, muslin, silk. Would also love to have an AOP womens shirt with a collar in a natural fabric (Or as an option).

Very satisfied using Contrado to create beautiful pieces with my art. Got my samples in and am very impressed at their craftsmanship. High quality and details on each piece. Just what I was looking for! Fast production time, shipping and great customer service too!

5/24/24. UPDATE: was going great but now the service is not up to par. Ordered their new custom sliders. What they don't tell you is the width is the same as a man's shoe. The leather that holds your foot in place had a 1 inch gap around my foot. It is clear these are D not B width shoes and there is nothing written on their description about this. I will not be offering these shoes in my store because of the hassle of return requests this will bring and Contrado will not give you a refund, even if things like this are not stated on their website. Extremely disappointed.

What a journey. First i was happy easy use and great to design. Than starting alot of errors and sync problems. With alot of items made it was time consuming and horrible. I had made 1000 designs on different products. The high prices of products and many choice you stick with it with patience because you hope that all will be good. Than starts the horror i ordered 16 samples. Contrado offered to sent 1 item as sample. I made it 5 different items to check the quality. When finally get the items i was shocked to see the quality and items for the pricing they are sellin there products. A jogging bottom 88 euro and really thin material imposible to re sale for higher price. A leather back from almost 200 euro. Damage after 1 time wearing the ink came of. Imagine sellin this for a high price to your customers. This will damage your brand. After talkin with contrado they offered me a new bag and new items. Weeks are past still no new items. After some phone calls emails and live chat. I did not get any action or emails back as they say they will do. No i am done of waiting. I still did not get any reaction on my other 11 items left. I ask for money back but till today no any reaction. I payed but dont get my products. I think is strange to ask high prices for products with poor quality. And worst payed items what are not made to not send the money back. Even the items what they have told to re make and resend. I never recieved. Is not nice to do business this way. I am not a person to leave a revieuw but this had to be told. Take care of doing business with contrado. It is not what it looks like unfortanelly.

I just wanted to write an updated review from my review about a month ago. Basically I became very frustrated with the product editor not working for the sizing of my dress, jacket and scarf designs and after much back and forth I felt that customer service was not taking me seriously. It was to the point that I was not able to put the products in my store after putting in many hours of work in them and spending lots of money on product samples. There did not seem to be a way to workaround the issues. Maybe I was talking to the wrong customer service people or I was being too polite. After writing a detailed and negative review here, I was contacted by Deepa from their company and she very patiently went through each of my issues, agreed that there were problems, and went back to their technical department and they made some big fixes. A few weeks later the technical issues appear to be much fixed. They seemed to take my complaints seriously. I wish that I had not had this frustration to begin with and have to rework my dress products now. But I am impressed at the level that they did finally listen to the problems and follow up over the course of several weeks. So I do believe they are responsive to customers and working to improve their app and their services. I think it is worth working with this app for the selection of unique higher end POD products. The sewing quality seems good on the products I have samples of. I especially think the bomber jackets are nice quality.

Communication between the app and Shopify is not good in my experience. Created a wallpaper collection and all the pricing, sizes and product quality is mixed up. Very frustrated and disappointed in the ease and clarity of use. Wish this would be a more straight forward process.

I am very impressed with the quality of the products I ordered with a test pattern on a duffle bag and an AOP t-shirt with the metal tin. All pretty well done and they have great support. I'm hoping this company sticks around so I can build a brand around my designs with these great products. Keep it up Contrado.

Fast shipping. but I order a pair of glasses just to see the quality. good quality but come with errors not a good job. plus I send a email and never got a reply and been like two weeks. so not a good customer service.

Hallo liebe Contrado team, ich habe schon ein Paar Produkte als Muster bestellt und das Qualität finde ich wirklich hervorragend (bisschen zu teuer) so ist schwierig zum verkaufen.
Habt ihr nicht gedacht vielleicht auch noch echt leder Sneakers zum anbieten? Aber sonst ich bin sehr zufrieden, die Lieferung ist mega schnell! Happy Weekend!

We are just really getting started with Contrado but so far are impressed.
While there are some additional features, such as front-end customization, that we would like to see for our own business, it is noticeable that Contrado continually looks to improve and we expect we will see those features in the future.
The app itself is easy to use, the quality of products is very high, and the service is friendly, fast and responsive. We have had some issues due to our changing base languages but the team has helped sort those out. Special call-out to Deepa and the support team here - Deepa noticed that we were having some problems and reached out to us before we even contacted the helpdesk, and helped get it fixed very quickly.
Looking forward to continuing to work with Contrado and certainly recommend them.

I want to love this app... but my designs are not loading. What a shame. I want to reach out, but the chat option is not even showing up.
Update: Thank you for reaching out to me. It took longer than I needed, unfortunately. I hope there are fewer issues in the future.