Contrado: Print on Demand

**Quality Products, but App Issues and Misleading Pricing and Shipping**

I chose Contrado because of their unique and high-quality products, which aren't typically available through traditional print-on-demand services.

Last fall, they informed artists about their focus on developing their drop shipping business. I decided to be patient with the transition, but several issues with their app and services have arisen:

- I placed test orders using test credit card numbers and clearly fake data. Their automated system processed these without any checks, resulting in an $800 charge to cover what was obviously a test order. This raises serious concerns about their ability prevent actual fraudulent orders.
- An app update caused all variants for over 100 products I imported into Shopify to display the same price. This issue has persisted for over two weeks without resolution.
- Another update corrupted all product images for their lampshade products, making them impossible to list for sale.
- Despite the information on their website, shipping costs are exorbitant. I factored in a maximum shipping price of $35.95 for a large item based on the information provided by their site, only to be hit with an additional $360 "bulky" shipping fee when fulfilling an order via Etsy. Customer service was apologetic but ultimately unhelpful, leaving me with a significant loss and a canceled order, affecting my standing on Etsy.

These issues have severely impacted my business, resulting in over four months of lost time creating products, transferring them to Shopify, and manually addressing numerous bugs. I no longer feel confident in continuing with Contrado and will seek a new production partner. Proceed with caution.

High quality products, fast shipping, and easy integration. I have been nothing but pleased with this POD company out of the many I've used!

I had a connection problem after an update and they fixed it. Works amazing. Best products to design out of all the apps and love the auto publish feature. The technical team is magnificent!

The relationship with Contrado it's so good, excellent. I'm in contact with them often and I receive a reply and good explanations of my questions always. Long-life to this service !!! Thanks for all !!!

I absolutely love working with Contrado, some of the finest leather workers, seamstresses, bookmakers, candlemakers, and other craftsmen in their field. The customer service is among the best I have experienced for myself and my customers. It is truly an honor to work and grow my business with such an incredible team. AMW Perspective is proud to work with a company that cares to make a difference and has high standards of care with responsible end-to-end production and increased consciousness of sustainability & eco-friendliness of our customers.