Merchant Mail

Merchant Mail

by Merchant Buddy

Fast and simple customer support, directly in Gmail.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

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All reviews

1 - 10 of 11 reviews


I stumbled upon this *genius* app by complete accident, and I have to say, it's straight up amazing. No more 50 open tabs, and copy/pasted info from different windows. Now everything is nice, easy, and awesome. This should be a built in feature to Shopify. Thank you for building this! ❤️


If you use gmail/gsuite this app is a must have. We are so much more efficient managing customer inquiries now. We didn't even realize how much time we wasted looking up customer information in shopify admin until we gave this app a try. Support is very responsive and professional too.

wrapped surprises

Great app ease to use really good

Cutees Paris

This application is incredible! It works perfectly and saves a lot of money because other solutions like Gorgias are much too expensive. In addition, the support is responsive and listening, I recommend 100%.


10 star app, If u r in money saving mode this is a must. Hopefully u r using gmail for customer service. and this add on will pull all the order realted data into gmail.

The Rotten Fruit Box

The best $5 you are ever going to spend on a Shopify App. An absolute must for anyone using gmail / G Suite to answer customer emails.


We use this app for our store. I don't know how you provide customer support but before I found this app I would have to go to Orders, enter customer email to see the orders the customer placed in the past,then open a separate tab in my email program to see if I had a previous communication with the customer. Now I don't need to do any of it. I just open the email and see all the relevant information on the right (orders, items, customer info...). If I want to check the previous communication with this customer, I just need to choose Show All Emails from the drop down menu. I had one technical issue installing the app but Tyler quickly called me and walked me through. It turned out he is based out of BC, Canada. One thing to note. This app is for those who use Gmail for communication with the customers. Even if you don't use Gmail, you can consider configuring your email to work with Gmail just to be able to use this app!

Ballet Gift Shop

SO helpful and a time saver. Definitely worth the cost. Support is super helpful and development is willing to test/try out new things based on customer needs/requests. If you use Gmail and Shopify to run your business this app is a must!

The Fit Boxx

I use gmail for my online store and having to go between gmail and shopify was a time killer. This app allows me to instantly know in gmail everything my customer has bought from me and how much, which allows me to personalize my responses and fix any issues quickly. Setup was super easy and took about 3 minutes. AWESOME APP.

Spiral Spectrum

This little app is super handy and the support is great. Honestly don't know how I survived before I found it. I email my customers custom digital downloads and none of the apps specfic to digital content allow for custom files per client so I thought it would be an old school email situation, but with this app, not only does it make my job easier to coordinate between shopify and gmail, it's also just plain beneficial overall. Kinda a must-have no brainer if you use gmail and shopify. Very well programmed and seamless add-on that just improves functionality and life.

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