Merchant Mail

Merchant Mail

by Merchant Buddy

Fast and simple customer support, directly in Gmail.

5.0 of 5 stars(11 reviews)

Save time on customer support

We help you save time on customer interactions by allowing you to manage your orders and customers within Gmail.

See relevant information

See the relevant order and customer details for each email. Don't waste time searching and going back and forth between email and Shopify.

Thrill customers

Reduce customer support overhead by handling requests directly within Gmail. Thrill customers with quick and accurate customer service.

About Merchant Mail

Merchant Mail helps you save time on customer interactions by allowing you to manage your business within Gmail.

We show the relevant Shopify order and customer information within Gmail alongside the email from a customer. This lets you respond to the most common customer requests in just a few clicks.

When you're reading email from a customer, we automatically identify the Shopify customer and order being discussed. You no longer have to look up the customer or order in Shopify. All the information you need is presented within Gmail, with no extra effort. This cuts down on guesswork and saves time.

You can also perform the most common order management operations. From capturing payments to canceling orders. You'll find yourself using the Shopify admin less frequently because all your customer interactions can be handled entirely within Gmail. With Merchant Mail, you can delight your customers by responding in record time.


Customer management

  • Edit customer details (name, email, phone, note, tags)
  • View all orders
  • View all payments
  • Create new customers
  • Manage addresses (create, edit, change default)

Order management

  • Cancel orders
  • View payment details
  • Restock items
  • Archive orders
  • Unarchive orders

Payment management

  • Capture payments
  • Refund payment

Fulfillment management

  • Fulfill orders
  • View fulfillment details

Works with both the consumer version of Gmail and Google's G Suite for Business.

What will you do with all the time you save?

Get started by clicking the "Get" button above.

Works on Gmail for Desktop and Gmail for Android. Gmail for iOS support coming soon.

Previously known as "Conversant Commerce".

Integrates with

  • Gmail,
  • GSuite,
  • G Suite

Media gallery


Pricing 14-day free trial

See all pricing options



  • See relevant content
  • Link up to 2 Gmail accounts to your store



  • See relevant content
  • Manage customers and orders within Gmail
  • Access all time-saving features
  • Link up to 5 Gmail accounts to your store



  • See relevant content
  • Manage customers and orders within Gmail
  • Access all time-saving features
  • Link unlimited Gmail accounts to your store

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews


I stumbled upon this *genius* app by complete accident, and I have to say, it's straight up amazing. No more 50 open tabs, and copy/pasted info from different windows. Now everything is nice, easy, and awesome. This should be a built in feature to Shopify. Thank you for building this! ❤️


If you use gmail/gsuite this app is a must have. We are so much more efficient managing customer inquiries now. We didn't even realize how much time we wasted looking up customer information in shopify admin until we gave this app a try. Support is very responsive and professional too.

wrapped surprises

Great app ease to use really good