Customer support
Merchant Mail

Merchant Mail

by Merchant Buddy

Fast and simple customer support, directly in Gmail.

5.0 of 5 stars(5 reviews)
Free plan available. 14-day free trial.
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Save time on customer support

We help you save time on customer interactions by allowing you to manage your orders and customers within Gmail.

See relevant information

See the relevant order and customer details for each email. Don't waste time searching and going back and forth between email and Shopify.

Thrill customers

Reduce customer support overhead by handling requests directly within Gmail. Thrill customers with quick and accurate customer service.

About Merchant Mail

Merchant Mail helps you save time on customer interactions by allowing you to manage your business within Gmail.

We show the relevant Shopify order and customer information within Gmail alongside the email from a customer. This lets you respond to the most common customer requests in just a few clicks.

When you're reading email from a customer, we automatically identify the Shopify customer and order being discussed. You no longer have to look up the customer or order in Shopify. All the information you need is presented within Gmail, with no extra effort. This cuts down on guesswork and saves time.

You can also perform the most common order management operations. From capturing payments to canceling orders. You'll find yourself using the Shopify admin less frequently because all your customer interactions can be handled entirely within Gmail. With Merchant Mail, you can delight your customers by responding in record time.

Features

Customer management

  • Edit customer details (name, email, phone, note, tags)
  • View all orders
  • View all payments
  • Create new customers
  • Manage addresses (create, edit, change default)

Order management

  • Cancel orders
  • View payment details
  • Restock items
  • Archive orders
  • Unarchive orders

Payment management

  • Capture payments
  • Refund payment

Fulfillment management

  • Fulfill orders
  • View fulfillment details

Works with both the consumer version of Gmail and Google's G Suite for Business.

What will you do with all the time you save?

Get started by clicking the "Get" button above.

Works on Gmail for Desktop and Gmail for Android. Gmail for iOS support coming soon.

Previously known as "Conversant Commerce".

Integrates with

  • Gmail,
  • GSuite,
  • G Suite

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Basic

Free

  • See relevant content

  • Link up to 2 Gmail accounts to your store

Premium

$5/month

  • See relevant content

  • Manage customers and orders within Gmail

  • Access all time-saving features

  • Link up to 5 Gmail accounts to your store

Enterprise

$15/month

  • See relevant content

  • Manage customers and orders within Gmail

  • Access all time-saving features

  • Link unlimited Gmail accounts to your store

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
 Based on 5 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
    (5)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
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    (0)
  • 2 of 5 stars
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    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
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Most recent reviews

XamsaSquash

Rating
5 of 5 stars
Posted
January 29, 2019

We use this app for our XamsaSquash.com store. I don't know how you provide customer support but before I found this app I would have to go to Orders, enter customer email to see the orders the customer placed in the past,then open a separate tab in my email program to see if I had a previous communication with the customer. Now I don't need to do any of it. I just open the email and see all the relevant information on the right (orders, items, customer info...). If I want to check the previous communication with this customer, I just need to choose Show All Emails from the drop down menu. I had one technical issue installing the app but Tyler quickly called me and walked me through. It turned out he is based out of BC, Canada. One thing to note. This app is for those who use Gmail for communication with the customers. Even if you don't use Gmail, you can consider configuring your email to work with Gmail just to be able to use this app!

Ballet Gift Shop

Rating
5 of 5 stars
Posted
September 25, 2018

SO helpful and a time saver. Definitely worth the cost. Support is super helpful and development is willing to test/try out new things based on customer needs/requests. If you use Gmail and Shopify to run your business this app is a must!

The Fit Boxx

Rating
5 of 5 stars
Posted
September 19, 2018

I use gmail for my online store and having to go between gmail and shopify was a time killer. This app allows me to instantly know in gmail everything my customer has bought from me and how much, which allows me to personalize my responses and fix any issues quickly. Setup was super easy and took about 3 minutes. AWESOME APP.

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