Conversios GA4 & Ads Tracking , 13 reseñas
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I regret to say that our experience with the Conversios app for Shopify has been nothing short of disappointing. We made the decision to purchase the app around 20th February, expecting it to streamline our conversion tracking process. However, since then, we've encountered numerous integration issues.
One of the most frustrating problems we've faced is the inconsistency in passing customer data through GTM (Google Tag Manager). This inconsistency has resulted in incomplete conversion recordings, leaving us with insufficient data about our customers and their orders. This undermines the very purpose of using an app like Conversios, which is supposed to enhance our conversion tracking capabilities.
Adding to our frustration is the lackluster support provided by the Conversios team. Responses to our inquiries often take one or two days, and even then, the solutions provided are temporary fixes at best. We've reached out for permanent resolutions to our integration issues, but unfortunately, they've not been able to deliver.
Overall, our experience with Conversios has been deeply unsatisfactory. Given the critical nature of accurate conversion tracking for our business, we have no choice but to consider removing this app from our Shopify store. We are now asking for the refund and they are avoiding that. Don't waste your time and money.
Hello Faizan & Hammad,
We genuinely regret the challenges you've encountered with the Conversios app and sincerely apologize for any inconvenience caused. Your feedback is incredibly valuable to us, and we're committed to addressing your concerns promptly.
Our team has worked diligently to resolve the reported issues, particularly focusing on the inconsistency in passing customer data through GTM. We're pleased to confirm that, following our efforts, we received confirmation from your end that the integration is now functioning correctly. Additionally, we've requested specific access and details to ensure the effectiveness of our solutions.
Regarding your request for a refund, we understand your position, and while our policy restricts refunds beyond a certain period after purchase, we're fully committed to finding alternative solutions to meet your needs. We also want to highlight that we've implemented customizations tailored to your requests in GTM and for Purchase Event tracking.
Your satisfaction remains our top priority, and we're here to provide ongoing support and assistance. Please don't hesitate to reach out if you require further assistance or have any additional questions. We sincerely appreciate your understanding and patience throughout this process.