The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I honestly feel ignored by customer support. Had the same issue for 5 days now and am no closer to resolution.
Thank you for your feedback. It's important to mention that ConvertFlow's free plan only has support via tutorials and help docs. On our paid plans ($49+/m), we provide live chat support where can jump into assist you quickly with personalized help.