ConvertMate: AI Marketing

1/5 – Une honte, une véritable arnaque !

J’ai payé 3 800 $ pour un abonnement annuel à ConvertMate, en pensant investir dans une solution sérieuse et performante. Trois mois après mon paiement, l’équipe a modifié sa grille tarifaire : le même plan que j’avais choisi est désormais facturé 290 $ par an. Autrement dit, plus de dix fois moins cher !

Quand j’ai contacté le support pour résilier à la fin de ma période d'engement, leur réponse a été tout simplement lunaire : on me dit de désinstaller l’application depuis Shopify pour “ne plus être facturé”.
Aucune procédure formelle, aucune confirmation écrite, aucune transparence.

Je suis écoeurée.
Non seulement cette application ne m’a strictement rien apporté (aucune amélioration SEO, aucun gain mesurable, aucune valeur ajoutée concrète), mais en plus je me sens trahi et arnaqué par une société qui change ses tarifs sans prévenir et refuse toute véritable résiliation.

ConvertMate, c’est une leçon à 3 800 $ : fuyez cette application et gardez vos économies pour un service honnête et professionnel.

Boris is a great guy who responds to questions within a day. The app saves me a lot of time and provides an excellent overview, especially the blogs, which are fantastic!

I've been using Convertmate for about three months. I would give it 5 stars, but it only supports SEO for one language and one target country, or requires changing the primary language of my shop, which isn't recommended. Despite that limitation, it saves me a tremendous amount of time and effort, making the price worthwhile. However, the upgrade from the scale plan to the next tier is quite steep, which is part of why I rate it 4 stars. A trial period for upgrades would be beneficial, but since SEO is a long-term strategy, you likely wouldn't see significant differences between plans within just 30 days.

Our experience with ConvertMate showed technical promise but was ultimately undone by unethical business practices.

On a functional level, the app struggled with content generation in Finnish, though we acknowledge this is a challenge that will likely improve with future LLM advancements and continuous prompt editing.

The critical issue that led us to uninstall was a matter of principle. As loyal, early adopters, we actively supported ConvertMate by providing feedback, brainstorming ideas with the core team, and even assisting in their due diligence with a potential investor. We were therefore dismayed to discover that the company had introduced a new, more affordable pricing tier without informing us. This omission cost our company €500 per month for several months, as we were kept on a legacy plan while new customers paid less.

When we noticed and addressed this, the founder's response was dismissive, offering excuses instead of a refund or compensation for the overpayments.

Given this profound lack of transparency and fairness, we can no longer support the company. While the product may evolve, we have chosen to partner with other businesses that operate with greater integrity.