Cool Image Magnifier • Zoom

[Note: the feature that allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

Unfortunately, we were not contacted by the merchant and made aware of the problem. We did, however investigate the issue after we had received the review and it transpired that the store had another zoom app installed, conflicting with our app and its functionality. Our team fixed the integration with the other app and everything worked smoothly afterwards.

We reached out to the merchant to explain the situation several times, but did not receive any response.

Thanks for your feedback and sorry to hear you experienced issues with our app.

Our app is designed to automatically work on the stores product images, but if for any unexpected reason it doesn't do it, we have a 24/7 support ready to help with anything you may need. :)

In your case, we did our best to get in touch with you as soon as this review was posted and with the issue sorted out.

Thank you for your understanding. Our team is and will always be at your service. 😊

All the best,
The StoreBricks Team