Corso

I'd highly recommend steering clear of all products from Corso. I've used several of their services for about 9 months, and have tried to work with them through their short-comings but the weaknesses do not outweigh the strengths.

For the shipping protection, I was mis-billed for amounts that did not tie to my transactions, and it took many messages and finally a video call to explain my issue. In the end they admitted they messed up but weren't able to explain why and didn't offer any sort of resolution.

For their returns management services, the core functionalities have broken multiple times and the support I've received is slow and inadequate. For example:

- Customers are being allowed to request exchanges for SKU's which have no inventory.
- Customers were able to request exchanges for final sale items.

Each time I've communicated these issues to the support team, the default response is that I must be doing something wrong. After confirming everything is set up correctly on my end, the response has been "we don't really know why that's happening - maybe we'll have a fix eventually - sorry".

I chose Corso because it seemed like a cost-friendly alternative to higher cost RMS products, especially when combined with their shipping protection, but I regret this decision and wish I would have just paid a bit more for another service in the first place. Over the past 9 months, Corso has been a source of consistent headaches and has made running my business more difficult.

I'd advise looking elsewhere based on my experience.

Like some others have said, we had disasters with other shipping protections services like Route. I was thrilled to see Corso was setup differently and not like an insurance provider because my customers never have to wait and get incredible fast service from the Corso team. We're using the returns side too and just love how we can really customize things. It's leaps and bounds above Happy Returns.

5-stars all around, fantastic team over there at Corso and the platform has really cut down non our CX tickets related to shipping issues. highly suggest it!

We recently switched from Route to Corso and my only regret is that we didn't do it sooner. The team is ultra-responsive, setup could not have been easier, and switching from Route was FAR easier than I had expeced.
Better revenue share, better customer service, a better experience for our customers, and a better eco-forward experience for all.
If you're on Route, you should switch at once.

After working with several package protection providers, Corso stands out as the absolute best. Our previous experience with Route was a disaster, causing headaches for both our CX team and customers. But since switching to Corso, claims are now resolved in under 24 hours, which has lifted an enormous burden off our team.

One of the key improvements has been the integration of Corso with Klaviyo, positioning Corso front and center in our post-purchase journey. This has allowed us to deflect over 25% of lost order claim tickets—a huge win for both our team and our customers. Their seamless integration with Slack ensures that any issues are resolved in less than 10 minutes, further streamlining the process.

I also want to give a special shoutout to Molly and Kody, our CSMs. Their attentiveness, whether it’s answering questions, troubleshooting, or sharing ideas, has been incredible. In the world of eCommerce, it’s not just about having a system that works—it’s about having a partner who understands the importance of customer success, both for merchants and our customers. Corso truly exemplifies this partnership, and we couldn’t be more satisfied with the support and service they provide.