Corso

Like some others have said, we had disasters with other shipping protections services like Route. I was thrilled to see Corso was setup differently and not like an insurance provider because my customers never have to wait and get incredible fast service from the Corso team. We're using the returns side too and just love how we can really customize things. It's leaps and bounds above Happy Returns.

I would not recommend Corso. I've used several of their services for about 9 months, and have tried to work with them through their short-comings but the weaknesses do not outweigh the strengths.

For the shipping protection, I was mis-billed for amounts that did not tie to my transactions, and it took many messages and finally a video call to explain my issue. In the end they admitted they messed up but weren't able to explain why and didn't offer any sort of resolution.

For their returns management services, the core functionalities have broken multiple times and the support I've received has been slow. For example:

- Customers are being allowed to request exchanges for SKU's which have no inventory.
- Customers were able to request exchanges for final sale items.

Each time I've communicated these issues to the support team, it’s taken multiple days and follow-ups to get the issue resolved. To be clear, these aren’t one-off issues, these are basic functions of a Returns Management System that weren’t functioning, and were costing my company time and money. Only one of the two issues was ever resolved in the end.

I chose Corso because it seemed like a cost-friendly alternative to higher cost RMS products, especially when combined with their shipping protection, but I regret this decision and wish I would have just paid a bit more for another service in the first place. Over the past 9 months I've just wanted something that works, but Corso has been a source of consistent headaches and has made running my business more difficult.

I'd advise looking elsewhere based on my experience.

5-stars all around, fantastic team over there at Corso and the platform has really cut down non our CX tickets related to shipping issues. highly suggest it!

We recently switched from Route to Corso and my only regret is that we didn't do it sooner. The team is ultra-responsive, setup could not have been easier, and switching from Route was FAR easier than I had expeced.
Better revenue share, better customer service, a better experience for our customers, and a better eco-forward experience for all.
If you're on Route, you should switch at once.

It's an amazing app and we love using it!