The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We just started their app and what I can say this far is that is it very easy to set up and seem very well-made. Their customer service is very accomodating and fast to respond. 5 star for me!
Great app for managing returns. It just works outside the box. The only thing to do is adding a link, so my customers can request a return.