Shopify Counter

counter worked fine for the first 5 minutes,
now i cannot open the app through shopify on 3 seperate devices.
it keeps showing:

An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command
heroku logs --tail

Wrong number since I've installed it which is really disappointing. I reached out to them and was given basic troubleshooting advice I already tried.

Love it - works great and pumps me up to see new sales and achieved milestones!

Having the same experience as others. It's the wrong number - so there's no point in having it. I wish these reviews showed up during the purchase of the counter. Why are the reviews fine in 2022 - showing they fixed the "bug"? and now it's back to being wrong? makes no sense. We'll see if support helps me. - I'll be back to update.

$399 for an app and software that doesn't work. It will work for a few days and then randomly change numbers. DO NOT USE>

Really Easy to use App, workd perfectly with my Smiirl.
Would recomend for the one who buy smiirl KPI to see monthly sales

DEPOIS QUE VC INSTALA, ELE OFERECE UM TAL TIBDYT E ISSO É UM VIRUS!!!!!!!!!N NAO INSTALEM! VEJAM O REVIEW BAIXO!!! BOA SORTE, AMIGOS...

There was a bug earlier today which resulted in our counter displaying the incorrect order. I reached out via email and got a reply back and the bug was fixed within 15 minutes of me sending the email. Seems like there was a backend error that caused this on some counters if yours is bugged reach out to them via email and they can resolve/reset your counter.

Finally! I love my Smiirl counter, and use it as something of a 'heartbeat' in the back of the office to let me know things are working. Since moving to Shopify we, and our developers, were not able to figure out how to get it working, so Counter is a lifesaver for us, and the ability to configure what's being reported is great.

I am having issues with my counter which has not worked properly since installing it over a month ago. I've been going back and forth between Smiirl and Shopify and no one is resolving this issue. My counter disconnects and resets to incorrect numbers sometimes upwards of 50 times a day. Not once has it displayed the correct number. I would like someone to please resolve this. I initially contacted Shopify and was bounced to Smiirl. Smiirl is telling me it is a Shopify app issue. Can someone PLEASE help me resolve this issue?