Reseñas (33)
Refinar
-
Por calificación
To whom it concerns,
Your app is currently not working correctly, and we have already ruled out this being a cache-related issue. We have tested using incognito mode as well, and the problem is still occurring.
We are also trying to understand how we are still able to access the store despite having VPN blocking measures in place, while also actively using a VPN. This does not appear to be behaving as expected.
Unfortunately, this is not the first time we have raised this issue. Each time, we are advised that everything is working correctly on your side, but the issue seems to resolve only after it has been reviewed or investigated by your team. This makes it difficult for us to understand what is actually happening behind the scenes. This has occured several times, and we dread to think how long has this been broken for us, a month, a year?
Could you please provide a more in-depth explanation of the root cause, what checks have been carried out, and why this keeps recurring?
This is having a serious impact on our business. We are currently facing increasing pressure from competitors, and it is extremely frustrating to be paying for a service that is not consistently functioning as expected.
We would appreciate this being escalated and a detailed response provided, rather than confirmation that it is simply “working on your end.”
Thanks,
Thank you for your detailed feedback, and we sincerely apologize for the inconvenience and frustration this issue has caused.
After a thorough investigation, we identified the root cause as a server-side VPN validation issue. We've now permanently resolved it and thoroughly tested the fix across multiple VPN providers, browsers, incognito mode, and different regions to ensure consistent VPN blocking.
We've also strengthened our monitoring and validation processes to help prevent similar issues in the future. This issue was not related to your store, cache, or theme.
We truly appreciate you bringing this to our attention. Feedback like yours helps us improve the app for all merchants. If you notice anything unexpected, please reach out to us directly—we'll investigate it as a priority and provide a detailed update.
Thank you again for your patience and for giving us the opportunity to improve our service.
Excellent customer service.
Who knew I would be selling products in 34 countries? I was getting overwhelmed by the different VAT requirements for digital products in each country. So I created an Etsy store for all the customers in the countries I could not sell to directly.
Easy Country Blocker has allowed me to create a landing page with the link to my Etsy store. I needed help with it - and they graciously helped me. Then I messed it up - and they graciously fixed it for me.
Great app, great customer service.
Excellent customer support. Issue was resolved within 24 hours and support provided a video with step-by-step directions. Thanks Easy Country Blocker.
Thank you so much for your review.
Don't hesitate to contact us if you have any questions or suggestions.
Really good customer service! I wasn't sure the app was working, they tested my site and let me know why I was confused. This all happened in less than 24 hours.
Works well on my actual store, but does not respect buy buttons. This has caused me and some clients issues. Buy buttons are those that you embed in other website or social media pages, these are left wide open and unprotected by Easy Country Blocker. 3-stars for half a job.
If we block the country where our site is being hosted, will our site not be viewable at all?... even to us?
Thanks for your review and for using our app.
If you want to block any country then all visitor will block from a blocked country but we have two types of the feature:
1. WhiteList IP: we have a Whitelist IP feature, whereby you can able to access your store in the Blocked country.
2. Password: we have Password Protection settings, you can set up a password, then you can able to access your store in the blocked country.
Don't hesitate to contact us if you have any questions or suggestions.
Thanks
Canadian OVH Hosting Bots Simon Nox, Debbi Mowers, and Emma Rose were creating accounts using stolen emails on my website DAILY. This app is the only thing that has been able to block them by IP so I can finally get to work on REAL orders instead of weeding through the fake ones. Thank you so much! Would love a dashboard to show how many times It has blocked the IP from getting access again...
After checking out the reviews. I was skeptical at first but once I started inquiring from developers about my website. All of them told me they don't have access. Some reviews are saying that customer were able to access their store and I think they would have to first access your store for the first time before the entire country gets blocked but works well for me.
I have used Easy Country Blocker for a number of years now. Their customer service is very responsive and prompt to address a problem or inquiry. Overall I am very pleased with them. I just wish they could find a way to block the bots! Maybe one day....
I do recommend their service.
I'd had a lot of issues with intellectual property images being stolen from my store in the past. I have used this for a few years and it seems to work. I recently had app developer test it and they confirmed that it does work. hannahrosevintageboutique.com
