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To whom it concerns,
Your app is currently not working correctly, and we have already ruled out this being a cache-related issue. We have tested using incognito mode as well, and the problem is still occurring.
We are also trying to understand how we are still able to access the store despite having VPN blocking measures in place, while also actively using a VPN. This does not appear to be behaving as expected.
Unfortunately, this is not the first time we have raised this issue. Each time, we are advised that everything is working correctly on your side, but the issue seems to resolve only after it has been reviewed or investigated by your team. This makes it difficult for us to understand what is actually happening behind the scenes. This has occured several times, and we dread to think how long has this been broken for us, a month, a year?
Could you please provide a more in-depth explanation of the root cause, what checks have been carried out, and why this keeps recurring?
This is having a serious impact on our business. We are currently facing increasing pressure from competitors, and it is extremely frustrating to be paying for a service that is not consistently functioning as expected.
We would appreciate this being escalated and a detailed response provided, rather than confirmation that it is simply “working on your end.”
Thanks,
Thank you for your detailed feedback, and we sincerely apologize for the inconvenience and frustration this issue has caused.
After a thorough investigation, we identified the root cause as a server-side VPN validation issue. We've now permanently resolved it and thoroughly tested the fix across multiple VPN providers, browsers, incognito mode, and different regions to ensure consistent VPN blocking.
We've also strengthened our monitoring and validation processes to help prevent similar issues in the future. This issue was not related to your store, cache, or theme.
We truly appreciate you bringing this to our attention. Feedback like yours helps us improve the app for all merchants. If you notice anything unexpected, please reach out to us directly—we'll investigate it as a priority and provide a detailed update.
Thank you again for your patience and for giving us the opportunity to improve our service.
Excellent customer service.
Who knew I would be selling products in 34 countries? I was getting overwhelmed by the different VAT requirements for digital products in each country. So I created an Etsy store for all the customers in the countries I could not sell to directly.
Easy Country Blocker has allowed me to create a landing page with the link to my Etsy store. I needed help with it - and they graciously helped me. Then I messed it up - and they graciously fixed it for me.
Great app, great customer service.
Excellent customer support. Issue was resolved within 24 hours and support provided a video with step-by-step directions. Thanks Easy Country Blocker.
Thank you so much for your review.
Don't hesitate to contact us if you have any questions or suggestions.
I have used Easy Country Blocker for a number of years now. Their customer service is very responsive and prompt to address a problem or inquiry. Overall I am very pleased with them. I just wish they could find a way to block the bots! Maybe one day....
I do recommend their service.
We are using this app to protect our international partners, keeping their businesses safe. These guys are fast to answer any questions and make me happy. I would recommend them any time. These guys rock!!
We use this app to block fraudulent ip address. The team is very friendly and very responsive to inquiries.
I'd had a lot of issues with intellectual property images being stolen from my store in the past. I have used this for a few years and it seems to work. I recently had app developer test it and they confirmed that it does work. hannahrosevintageboutique.com
Very good app that helps protect my store. I have been using this app for a few months now and it works great. Thank you very much
This app is not worth a nickel.
Does not block a country that I paid to block
I would like my money back for all the months of jacking my money from me for nothing
DO NOT PAY FOR THIS
This is an unfortunate misunderstanding.we had given to support 15 times and provide tested GIF images(which was blocking China and US country visitors successfully), that our easy country blocker app was working as expected on your store, and you always reported Google Analytics OR Shopify Analytics report, we have already notified you, also added this note in the app. (Please take note that visitor first visits your store and then we block the visitors, In this process, your Google Analytics OR Shopify Analytics started recording your visitors. We recommend you that please ignore Shopify OR Google Analytics records.)
If you are willing to give Easy Country Blocker another chance, I would be happy to help you with any problem you have.
Thank you :)
Really good customer service! I wasn't sure the app was working, they tested my site and let me know why I was confused. This all happened in less than 24 hours.
