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Update: Don't recommend. Installed the app and it removed all pricing from our website, removing all functionality to add to cart, essentially breaking the website on install. Uninstalling and following the website instructions to remove the app also didn't work so had to wait for theme support to for the steps to remove all the code. So I was able to revert the website back to our original state in about 6hrs.
Original: We installed the app, and it removed all pricing from showing on our website. Do not use! Our website is now broken, and we have to wait for app support to delete the code, resulting in lost sales from regular traffic and we're unable to start a major sale as planned.
Hi admin,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been for you. Our goal is always to provide a seamless experience, and we regret any disruption this caused to your store.
If you’re open to giving the Multi Country Pricing app another try, we’d be happy to assist with the setup to ensure everything runs smoothly for you. Let us know if you’d like to explore it again, and our team will be there to help every step of the way.
Please don’t hesitate to reach out at support@mlveda.com if you need any further assistance. We truly appreciate your feedback and the opportunity to improve.
Best Regards,
Reshma
Customer Success Manager
MLVeda
No Customer Support. Disappointed.
Hi Ulvi,
We sincerely apologize for any disappointment caused. Our team was in touch and had informed you that we were checking the compatibility of the Multi Country Pricing app with your store. This process typically takes 1-2 business days, and we truly appreciate your patience during this time.
We understand how important timely support is, and we're committed to improving your experience. If you’re still facing any issues, please reach out to us at support@mlveda.com—we’d love the opportunity to assist you further.
Thank you for your feedback, and we hope to turn your experience around.
Best Regards,
Reshma
Customer Success Manager,
MLVeda
The worst support you can expect at the time of unsubscribing. Been trying to unsubscribe for more than a month their support team still says it's in process.
Be very careful when you are subscribing. They will delay from their side and keep charging you.
Hi,
We sincerely apologize for any inconvenience.
Our records indicate that our agent responded to your inquiry 3 months ago regarding the removal of the app from your store and halting subscription charges. For your reference, please review the email thread sent by support@mlveda.com.
It's important to note that according to Shopify's regulations if the app remains on your store, subscription charges will continue automatically. We understand this may be frustrating, and we're here to provide further clarification and assistance.
Please don't hesitate to contact us at support@mlveda.com with any questions or concerns you may have. We're committed to ensuring a smooth resolution for you.
Best Regards,
Reshma
Customer Success Manager
MLVeda
Worst app experience, its been 11 days havent received a solution to my issue since then, the tech team is apparently still working on it they keep on asking for 24 hours every 24 hours. The moment we turn it on sizes disappear and the currency switcher also isnt working properly.
Hi Shreya,
I want to extend my sincerest apologies for any inconvenience you've experienced. I understand the frustration caused by the delay in resolving the issue with your store. Our developer has been diligently working on it.
Upon investigation, it became apparent that the heavily customized theme of your store was conflicting with the app code, leading to the issue you encountered. Our developer has been focused on finding a solution that ensures the app aligns seamlessly with your store's unique setup, facilitating your international sales growth.
If you're considering a change in the theme in the near future, we're committed to making sure the app works smoothly with your updated setup.
Thank you for your understanding and feel free to reach out to us at support@mlveda.com for any queries.
Best Regards,
Reshma
Have been using this app for a long time and it worked quite well but their customer service is awful. This morning I added a new variant to my product and they deleted my old products so all my inventory, pricing, and data are gone. I have been online for a very long time waiting for feedback, but none is given. All they said was, they did not delete it but they did add in pricing for my new variant so they were the only one who had access to my store. I would think twice before downloading this app or make sure someone responsible is looking after your store in terms of pricing and products. We are very screwed now because our products are sold in many countries and have stock hold in many countries too.
Hi there,
Thanks for using our app for more than a year on multiple stores. The concern was resolved immediately within 10 minutes by the agent and informed. The Multi Country Pricing app is now running smoothly on your store.
We are always on stand by if you need any assistance for the app. If you got any questions then feel free to contact us at support@mlveda.com
Happy International Selling!
Cheers,
Reshma
Customer Success Manager | MLVeda
Bad service, slow responds, not refunding to me when it had been requested to remove and continue charging me. Requesting to stop using the apps just before Shopify billing dates, mentioned to remove within 24 hours but never removed and codes are only remove after 3 days which is after Shopify billing dates but continue to charge even codes is removed. Why are you still charging when we have sent a request to remove the Aps? If you are going to charge us and doesn't allowed pro-rate basis, why are you removing just after charging us with the Apps fees?
Hi Carmen,
As per your communication with the Shopify Support agent as well, we are not responsible for deleting the app from your Shopify admin, it has to be done at your end. On your request the app codes were successfully removed by our developers on your store and they had also informed to remove the app to stop the next monthly subscription charge. It was, as per the Shopify's monthly billing cycle that the app subscription charge was already initiated.
Having said that Shopify has already resolved this issue for you. Do let us know if you need any further assistance with the MLVeda apps. We would be right there to assist you :)
Happy Selling!
Cheers,
Reshma
Customer Success Manager | MLVeda
Using this app now for almost 3 years now , lately been having issue and the support teams response has been absolutely terrible . Prices on our website and showing incorrectly and the support team has been unable to resolve , its been over a month now . Previously the support was very good and quick.
We had multiple issues with the app, and the support team sometimes took a couple of days to resolve the issue. There are other alternatives and the cost of the app does not justify using it.
This app has always been good, there can be coding problems but the team will help in the end but it is not a quick response always. It is great that Shopify now has multi currency option but sadly this app is not compatible. This app is great because you can chose the prices for each country (no other app I am aware that does this) however when they get to checkout the price will convert back to your store currency, this causes a high abandoned cart rate. Unless the app updates to work with shopify multicurrency I will need to use a different app so that the customer experience is improved and the customer can actually finally pay in their currency.
UPDATE: sadly app is not compatible currently with my theme, I asked them not to touch my live theme while they tested things, now my prices are all wrong and when customers add items to their cart the price changes again! This is costing me sales!
Thank you for your feedback. Customers like you have always been an inspiration.
We are happy to announce that our Multi Country Pricing app is now compatible with Shopify Multi Currency option by Shopify Payments.
Our team has contacted you on how to activate the same.
~MLVeda Customer Relationship Team
Nightmere, caused a whole lot of issues with our shipping department, created a new SKU on every sale. did not work with Shipstation, customer service was Terrible