Avis (682)
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Been using this app for 6 year. Support team is always helpful when there are errors.
The app is one of the best apps to handle multi country pricing. The support is helpful from setup to resolving any issues. Keep up the great work.
It has been great using the app, it caters for our needs and the support is great
The worst support you can expect at the time of unsubscribing. Been trying to unsubscribe for more than a month their support team still says it's in process.
Be very careful when you are subscribing. They will delay from their side and keep charging you.
Hi,
We sincerely apologize for any inconvenience.
Our records indicate that our agent responded to your inquiry 3 months ago regarding the removal of the app from your store and halting subscription charges. For your reference, please review the email thread sent by support@mlveda.com.
It's important to note that according to Shopify's regulations if the app remains on your store, subscription charges will continue automatically. We understand this may be frustrating, and we're here to provide further clarification and assistance.
Please don't hesitate to contact us at support@mlveda.com with any questions or concerns you may have. We're committed to ensuring a smooth resolution for you.
Best Regards,
Reshma
Customer Success Manager
MLVeda
Vijay is very well-versed in the product. He was able to help with my concerns and answer my questions related to it. Thanks Vijay!
Amol assisted with my query with patience and up to date information.
It is convenient to use and suitable for people who want to set different prices in different countries. But during this period, there were several bugs that affected the transaction of the store... However, customer service has been very responsive and has been helping to solve the problem. They were recently upgraded the app and are not compatible with the "You May Also Like" section in the store which is quite sad. I hope this problem can be solved at an early date.
This app is fantastic for converting currencies across various countries. The support we received was exceptional. Although we encountered some integration issues, the guidance provided was excellent, and now we're delighted with the plugin's performance.
Worst app experience, its been 11 days havent received a solution to my issue since then, the tech team is apparently still working on it they keep on asking for 24 hours every 24 hours. The moment we turn it on sizes disappear and the currency switcher also isnt working properly.
Hi Shreya,
I want to extend my sincerest apologies for any inconvenience you've experienced. I understand the frustration caused by the delay in resolving the issue with your store. Our developer has been diligently working on it.
Upon investigation, it became apparent that the heavily customized theme of your store was conflicting with the app code, leading to the issue you encountered. Our developer has been focused on finding a solution that ensures the app aligns seamlessly with your store's unique setup, facilitating your international sales growth.
If you're considering a change in the theme in the near future, we're committed to making sure the app works smoothly with your updated setup.
Thank you for your understanding and feel free to reach out to us at support@mlveda.com for any queries.
Best Regards,
Reshma
The customer service from this company was exceptional