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Harun Rashid was extremely helpful and supportive throughout the whole process. He patiently listened to my issue and explained everything in a clear and easy-to-understand way. He’s very kind, professional, and genuinely cares about helping. Thanks to him, my problem was resolved smoothly. Highly recommended!
Hi Advik,
Thank you for your excellent 5-star review of the MLV Multi-Country Pricing App. We are glad to know that you like our Customer Support.
Should you need any further assistance, please don’t hesitate to reach out to us at support@mlveda.com. We’re always here to help.
Best regards,
Reshma
MLV Multi Country Pricing app team
We have just started using MLVeda Multi Currency Pricing. I think the importance of customers seeing prices in their own currencies relative to their locations and rounded to the decimal points they are familiar with cannot be understated. We all come to apps with our own expectations and projections of what they can do, and this can often lead to misunderstandings between developer and client. My experience with MLVeda setting up the app and chats with support were exactly what one would hope for.
Recently we have had a few technical issues - prices on the item and in the cart were showing different. Vijay, Harun, Shaba, Amol and others on the team solved the issue.
Thank you MLVeda and all the tean for an exceptional service.
Gary Wornell - Webmaster - Kokroma.com
Thank you for the kind review, Gary! Look forward to seeing your international sales scale. If we can be of service along the way, please don't think twice about reaching out.
The day i installed this app, shopify speed score went down from 57% to 25%. Thus, that affected overall conversion rate.
Scheduled google meet calls twice but I wait there for them in google meet to show up, but nobody show'd up.
Overall, it was working fine. But I had delete it.
Hi Ali,
We are sad about the experience that you have faced with our app. We are taking it as feedback and will work to improve them.
We can definitely look into the concern that you were facing if given a chance. Please reinstall the app and contact us at support@mlveda.com or on live chat from the app admin and we will be right there to assist you.
Waiting for your reply and reinstallation of the app.
Best Regards,
Reshma
Good product, good support. Any time I have had an issue with the product, I've emailed support and gotten the problem fixed immediately.
Been using this app for 6 year. Support team is always helpful when there are errors.
Harun was very helpful and supportive. Thanks for solving and being very intuitive.
The app works very well, but the only thing sometimes messes up with the location because of use of VPN. Other thing, it is very good and I would recommend it as it has allowed us to set different markets and currencies. Also, the support is really nice and fast. They are really helpful. They fixed the app to adapt it to my theme and have always answered very fast to any inquiry I had.
Hi admin,
Thank you for your feedback. Glad to know that you are really satisfied with our support and the team! 😊
Generally, VPN is only used for testing purposes. If free VPNs are used for testing then it may cause issues. Feel free to upgrade the VPN for testing purposes.
The app will show prices to your foreign customers depending upon their location automatically. Hence, your customers will never face any issues while viewing the product prices that are set using the app.
Have a great international sales! 👍
Cheers,
Reshma
Customer Success Manager | MLVeda
Worst app experience, its been 11 days havent received a solution to my issue since then, the tech team is apparently still working on it they keep on asking for 24 hours every 24 hours. The moment we turn it on sizes disappear and the currency switcher also isnt working properly.
Hi Shreya,
I want to extend my sincerest apologies for any inconvenience you've experienced. I understand the frustration caused by the delay in resolving the issue with your store. Our developer has been diligently working on it.
Upon investigation, it became apparent that the heavily customized theme of your store was conflicting with the app code, leading to the issue you encountered. Our developer has been focused on finding a solution that ensures the app aligns seamlessly with your store's unique setup, facilitating your international sales growth.
If you're considering a change in the theme in the near future, we're committed to making sure the app works smoothly with your updated setup.
Thank you for your understanding and feel free to reach out to us at support@mlveda.com for any queries.
Best Regards,
Reshma
Great support team. They helped us set up their apps on our new website with no issues at all. This app allows us to set our own International prices which is really helpful. Fantastic app/support all round.
Bad service, slow responds, not refunding to me when it had been requested to remove and continue charging me. Requesting to stop using the apps just before Shopify billing dates, mentioned to remove within 24 hours but never removed and codes are only remove after 3 days which is after Shopify billing dates but continue to charge even codes is removed. Why are you still charging when we have sent a request to remove the Aps? If you are going to charge us and doesn't allowed pro-rate basis, why are you removing just after charging us with the Apps fees?
Hi Carmen,
As per your communication with the Shopify Support agent as well, we are not responsible for deleting the app from your Shopify admin, it has to be done at your end. On your request the app codes were successfully removed by our developers on your store and they had also informed to remove the app to stop the next monthly subscription charge. It was, as per the Shopify's monthly billing cycle that the app subscription charge was already initiated.
Having said that Shopify has already resolved this issue for you. Do let us know if you need any further assistance with the MLVeda apps. We would be right there to assist you :)
Happy Selling!
Cheers,
Reshma
Customer Success Manager | MLVeda