Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to display tailored product prices in the customer's currency, enhancing international sales. It's praised for its user-friendly interface, easy installation, and automatic detection of customer locations. The support team is commended for their quick and knowledgeable help. However, some merchants noted compatibility issues with other apps and themes, and limited support in certain countries. Despite these minor drawbacks, it's seen as a valuable tool for global expansion.

February 21, 2024

Very bad experience with this app, extremely invasive and useless, do not use!

ZENITH Essentials
Portugal
16 minutes using the app
MLVeda replied February 23, 2024

Hi Jorge,

We sincerely apologize for the challenges you faced with our app. Your feedback is important to us, and we would like to better understand the specific issues.

Please don't hesitate to contact us at support@mlveda.com, and we'll promptly assist you.

We strive to deliver the best customer success experience. Kindly grant us the opportunity to investigate and promptly resolve the issue for you.

Best Regards,
Reshma
CSM
MLVeda

June 8, 2023

Nightmere, caused a whole lot of issues with our shipping department, created a new SKU on every sale. did not work with Shipstation, customer service was Terrible

Kelvin Tools
Canada
10 months using the app
July 16, 2023

The day i installed this app, shopify speed score went down from 57% to 25%. Thus, that affected overall conversion rate.

Scheduled google meet calls twice but I wait there for them in google meet to show up, but nobody show'd up.

Overall, it was working fine. But I had delete it.

T A S S U R
Pakistan
25 days using the app
MLVeda replied July 18, 2023

Hi Ali,

We are sad about the experience that you have faced with our app. We are taking it as feedback and will work to improve them.

We can definitely look into the concern that you were facing if given a chance. Please reinstall the app and contact us at support@mlveda.com or on live chat from the app admin and we will be right there to assist you.

Waiting for your reply and reinstallation of the app.

Best Regards,
Reshma

May 2, 2023

I leave my feedback not immediately after installation, but after a certain period of using the application. I want to tell about the situation we are facing, perhaps it will help someone when making a decision about using the application.
I installed the app, and set different prices for different regions. I had a number of questions, but no contact option for support Then I signed up for a paid subscription and then the most interesting thing began.

The application made changes to the card of each product in my shop on shopify, after which each product turned out to be not in 2 variants, but in 22 variants, then all these changes were broadcast to my Facebook business account, and from there to Instagram. Thus, complete confusion began in my social networks, buyers began to write and ask why I have different prices everywhere, some on the website, others on Facebook and Instagram.

I tried contacted the support service with my problem but no contact option over Live Chat that's really worst about this app,

The result is that the application has confused all my sales sources (product card on the shopify website, Facebook business, Instagram store), I have decided to stop using this application.

I will leave an addition to the review:

The entire test period was completely spent by me.

I just didn't need any changes from the application in my social networks and the product card on the site. However, these changes have occurred, which has absolutely destroyed my sales channels! I contacted the Shopify support service and received a response from them that the changes on the site were indeed made by the application!

SPIRITUAL-JOURNEY
India
24 minutes using the app
MLVeda replied May 3, 2023

Hi admin,

We did not receive any issue request from your end and we cross-checked our Live support button and everything is working fine.

The app was used on the store for just 40 minutes. Feedback left is immediately within 40 minutes of installation.

Furthermore, during the onboarding process, it is mentioned that the app works for online stores only and it will create the country variants for different product prices that are set in the app's admin.

Feel free to contact us at support@mlveda.com and we will be glad to assist you if you are looking ahead to set different prices for different countries and increase your sales internationally.

Best Regards,
Reshma
Customer Success Manager | MLVeda

November 3, 2021

Bad service, slow responds, not refunding to me when it had been requested to remove and continue charging me. Requesting to stop using the apps just before Shopify billing dates, mentioned to remove within 24 hours but never removed and codes are only remove after 3 days which is after Shopify billing dates but continue to charge even codes is removed. Why are you still charging when we have sent a request to remove the Aps? If you are going to charge us and doesn't allowed pro-rate basis, why are you removing just after charging us with the Apps fees?

DreamTales Wardrobe
Malaysia
Almost 4 years using the app
MLVeda replied November 8, 2021

Hi Carmen,

As per your communication with the Shopify Support agent as well, we are not responsible for deleting the app from your Shopify admin, it has to be done at your end. On your request the app codes were successfully removed by our developers on your store and they had also informed to remove the app to stop the next monthly subscription charge. It was, as per the Shopify's monthly billing cycle that the app subscription charge was already initiated.

Having said that Shopify has already resolved this issue for you. Do let us know if you need any further assistance with the MLVeda apps. We would be right there to assist you :)

Happy Selling!

Cheers,
Reshma
Customer Success Manager | MLVeda

October 11, 2021

Have been using this app for a long time and it worked quite well but their customer service is awful. This morning I added a new variant to my product and they deleted my old products so all my inventory, pricing, and data are gone. I have been online for a very long time waiting for feedback, but none is given. All they said was, they did not delete it but they did add in pricing for my new variant so they were the only one who had access to my store. I would think twice before downloading this app or make sure someone responsible is looking after your store in terms of pricing and products. We are very screwed now because our products are sold in many countries and have stock hold in many countries too.

Green Sisters
Hong Kong SAR
About 1 year using the app
MLVeda replied October 11, 2021

Hi there,

Thanks for using our app for more than a year on multiple stores. The concern was resolved immediately within 10 minutes by the agent and informed. The Multi Country Pricing app is now running smoothly on your store.

We are always on stand by if you need any assistance for the app. If you got any questions then feel free to contact us at support@mlveda.com

Happy International Selling!

Cheers,
Reshma
Customer Success Manager | MLVeda

Edited October 24, 2019

This app has always been good, there can be coding problems but the team will help in the end but it is not a quick response always. It is great that Shopify now has multi currency option but sadly this app is not compatible. This app is great because you can chose the prices for each country (no other app I am aware that does this) however when they get to checkout the price will convert back to your store currency, this causes a high abandoned cart rate. Unless the app updates to work with shopify multicurrency I will need to use a different app so that the customer experience is improved and the customer can actually finally pay in their currency.

UPDATE: sadly app is not compatible currently with my theme, I asked them not to touch my live theme while they tested things, now my prices are all wrong and when customers add items to their cart the price changes again! This is costing me sales!

Hurtig Lane
Spain
About 1 year using the app
MLVeda replied October 19, 2019

Thank you for your feedback. Customers like you have always been an inspiration.
We are happy to announce that our Multi Country Pricing app is now compatible with Shopify Multi Currency option by Shopify Payments.
Our team has contacted you on how to activate the same.

~MLVeda Customer Relationship Team

April 5, 2023

Please remove your app from my website and restore my ability to edit my own website's code !!!
This app rounds up pricing to the nearest currency unit - which is not helpful.

TRADE WEBSITE for THE WOODEN POSTCARD COMPANY
United Kingdom
9 months using the app
MLVeda replied April 6, 2023

Hi admin,

We can help you resolve the rounding concern either you can manage it through Shopify admin or from the app admin depending upon some instances that we will check on your store and let you know after getting the access. Further, we can also look into it why you are not able to edit your website's code as the app does not change anything in the website code.

Our Customer Success Agents have tried to reach you out at guy@thewoodenpostcardcompany.com email and on your phone as well. Please respond or you can contact us at support@mlveda.com and we will be right there to assist you with the concern.

Best Regards,
Reshma
Customer Success Manager
MLVeda

May 17, 2019

Well what can i say... the WORST app ever and WORST service ever. This app completely messed up our website. we LOST 500€ on social adds and 4000€ on sales at least. They completely messed up the site... people could not add to cart it was all over the place! Avoid this and these unprofessional guys like the plaque!!!!!

Druids Golf
United Kingdom
7 months using the app
March 11, 2022

This is the more stupid app i have ever found ...i cannot understand why you have such good reviews...so i pay for an app to make my work easier ...with MLVeda my work dobles if i add one country ....and like that ....also my stock dobles ...why in the hell would my doble if i change the price in another country ...it doesnt mean the i have doble the stocks....im not a app creator but i have a pretty good idea of how this should work ....add country > add % > click yes ....all prices automatically change for that country ...easy ... let the app do the work ....Now i have been paying 4 ppl to update all my thousands of products for days to come and see that it doesnt work at all as i expected ...My work on my products have doubled ...the stocks have doubled ....this is a waste of my time

Yacxilan Artwear
India
6 months using the app
MLVeda replied March 14, 2022

Hi admin,

The stock will be managed by the auto sync inventory feature of the app. You will not face issue of the doubled inventories.

Also the working of the app and further queries have been clarified to your developer and team by our customer success executives Vijay and Sonali.

For any queries feel free to get in touch with us at support@mlveda.com. We would be happy to assist.

Happy International Selling!

Best Regards,
Reshma
Customer Success Manager, MLVeda